Tiny German airline a big player, thanks to interline deals – Travel Weekly
Hahn has a really unique business model, and this spells it out nicely. It’s a great way for agents to be able to book small airlines that don’t have global connectivity set up. I love that these guys exist.
‘We kind of couldn’t believe it:’ American passenger recounts 21-hour delay as airline struggles – USA Today
American continues to be in the news for its operational problems. This time, Dawn Gilbertson at USA Today took a look. Her timing was great in that the day I spoke with her was one day after one of our Cranky Concierge employees got stuck on a maintenance delay that apparently wasn’t real. He told her his story, and we both made an appearance in the article.