2014
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Cranky on the Web (June 30 – July 4)
Pre Flight Goes Avant Garde – apex experience The Airline Passenger Experience Association magazine has been revamped, and I’m back writing for…
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This, United, is Why People Hate Airlines (Tales From the Field)
It’s time for another Cranky Concierge client story, and this one is ugly. It’s a long read, so let me sum it…
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Should United Close Its Hub at Washington’s Dulles Airport?
Pretty much everyone has a theory on how United should fix its problems, and many of those include a capacity reduction of…
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Etihad is Now the Worst Airline Ever, Thanks to the Transitive Property
The long-awaited day has finally arrived. After years of begging Air France/KLM to give it more money, Alitalia has finally shifted its…
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Cranky on the Web (June 22 – 27)
American’s new 777-300 planes bring luxury to long overseas flights – Ft Worth Star-Telegram I was asked to comment on American’s spiffy…
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Topic of the Week: Your Favorite Quirky Onboard Amenity
I spent three days with Hawaiian Airlines this week talking to execs and flying around (posts will follow, of course), but there…
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Long Beach’s Anti-Airport Crowd Chooses Misguided Scare Tactics Against JetBlue Flying Internationally
It’s been a few years since we’ve had a contentious airport battle here in my hometown of Long Beach, and I’m sure…
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Planes Break, But This Should Have Been Handled Better (Trip Report)
Last week, I wrote about the first 3 of my 4 flights to get to and from Dallas for American’s Annual Leadership…
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People Keep Trying, But All-Business Class Airlines Don’t Work
We may not have seen a lot of airlines start in the US over the last decade, but there’s one particular niche…
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Cranky on the Web (June 23 – 27)
Long Beach Airport’s interim director embraces challenge – Orange County Register Long Beach lost its airport director recently and a sub has…
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Mark Your Calendars for the Crankyspotting Dorkfest on September 13
The time has come once again for the annual Crankyspotting Dorkfest at LAX. Mark your calendars for September 13. For those who…
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Connecting Between American and US Airways Works Pretty Well, but It’s Not Perfect (Trip Report)
American had its very first Annual Leadership Conference under the new management this month, and since they didn’t have a media day…