Qantas A380: Airline Earns Black Eye for Poor Customer Response to Crisis – BNET Headwinds
The Qantas A380 problems continue, but this time it’s not the airplane that I’m talking about. It’s the customer response.
Executive guide: From delays to fold-out trays – sites that let you vent your spleen – Financial Times
Cranky got a great mention in the FT saying that my site is “the website of choice for business travellers focused on airports and airlines.”
Delta Flight Attendants Reject Unionization Following Northwest Merger – BNET Headwinds
Delta flight attendants have rejected unionization, and that’s a big deal.
Virgin America Finally Posts Its First Profit, But It’s No Surprise – BNET Headwinds
Congrats to Virgin America for posting its first profit but it’s not a surprise considering how good things are in the industry right now.
In the Trenches: Handling the Surge From Good Press – Intuit Small Business Blog
We had some great Cranky Concierge press in the LA Times recently, but that made me a little nervous.
Qantas A380: Rolls-Royce Faces Uncertain Future After Engine Failures – BNET Headwinds
Rolls-Royce may be an engine giant, but some high-profile problems lately leave the company on shakier ground.
Four Challenges to Virgin America’s Long Term Success – BNET Headwinds
Just because Virgin America is profitable now doesn’t mean it will be for long. Here are some major challenges.
2 comments on “Cranky on the Web (November 8-12)”
Virgin’s expansion plans look like a recipe for disaster. To support expansion, they will have to rely on corporate contracts. To support the contracts, they will need business destinations. I really like their service concept. Now they need to get their commercial act in order. Fly them while they’re hot, because who knows how long they’ll last!
Paul you are wrong on that end. They are a recipe for disaster because of our other airline pals merging. Virgin will be gone, JetBlue, will be gone, Spirit will be gone, Frontier will be gone. Our friends in the government love to have big corporations merge so they get love during donation time in election cycles. It is just a matter of time before US Airways goes away. Southwest will stay because they LUV to kill the smaller guys the same way AA does. Not competition but buy them and kill them. Prices will go up and stay up.
But I do also agree with you on their rapid expansion. Toronto, Dallas, Mexico. Sounds like someone got a brand new dartboard of North America.