Let’s face it – this is a slow news week with Thanksgiving approaching here in the US. Though there isn’t much news, it’s a huge week for traveling. I know I promised to write about what’s happening with Cranky Concierge, and I thought this was a good time for it. We’ve now had more than 40 clients traveling on nearly 200 flights. The outliers are always fun to talk about (and you can follow on the Cranky Concierge Facebook page), but today I thought I’d show you the benefits of using Cranky Concierge even when everything goes right.
Let’s take a recent example from this week. We had a client who signed up about a month ago in need of assistance getting from LA to Orlando for Thanksgiving. There was a catch. While she wanted to fly American, she also wanted to get enough miles to requalify for Gold status for 2010 and a Dallas connection wasn’t going to cut it. In the end, she chose flights that went through Chicago on the way out and came back from Tampa through Miami. That way she just squeaked across the line for requalification.
When it came time to travel, she asked for an email before she left and then text messages after. So the night before her trip, I put together this email:
American 764 Lv LAX 6a Arr Chicago/O’Hare 1205p
You’ll be leaving out of gate 47B at LAX. You are expected to arrive at gate H11B at O’Hare. (Gates can always change.)
Your airplane is coming from Chicago as flight 607. It is in the air and will be arriving LAX at 1112p, ready for a good night’s sleep before taking you back to Chicago.
The weather looks great in both places so that shouldn’t be an issue.
American 1397 Lv Chicago/O’Hare 3p Arr Orlando 640p
You’ll be leaving out of gate K1 at O’Hare. Your arrival and departure gates are actually very close to each other. You can see the map here:
You are expected to arrive at gate 15 in Orlando. (Gates can always change.)
It’s too early to figure out where your airplane is coming from, but I will have a full update on your flight status when you arrive at O’Hare.
The weather in Orlando looks as you would expect. There’s a slight chance of showers with clouds rolling through. Yep, it’s Florida. Here’s the 5 day forecast:
If you would like any information on wireless internet, restaurants, or shops at any of the airports through which you’ll be traveling today, just let us know.
If you send an urgent request, we will make sure to respond within 10 minutes of receipt of the request. Other non-urgent requests may take longer to respond.
Thank you for using Cranky Concierge. If you have any questions during your trip, email us as firstname.lastname@example.org or call/SMS at (707) 797-7474.
Early the next morning I received an email from her that her gate had changed. Sure enough, the Chicago gates had changed as well so I gave her those updates and promised to have more when she arrived in Chicago.
When she was in the air to Chicago, I noticed that she was expected to land early, and that she might be able to run to an earlier flight to Orlando that appeared to have good availability. I sent her a text message saying that if she didn’t have bags, she should run directly to that gate so she could try to get on.
Unfortunately, she had checked a bag, so she had to hang around O’Hare until her scheduled flight. I figured she would be hungry, so I suggested the Prairie Bar or, of course, Garrett Popcorn for a tasty treat. I also explained that the airplane for her flight to Orlando was on its way from Newark and would arrive with plenty of time for her flight to be on time.
She reported back that Prairie Bar wasn’t that great – that info is now going into our database for future clients. She headed to her gate for an on-time departure.
Before she landed in Orlando, I sent her a message that her bag would be at carousel 4. I’ll do this all again when she comes back next week.
So while she wasn’t stranded (and hopefully won’t be on the return), she still received a good deal of value from Cranky Concierge. Keep that in mind on your next trip. We’re always happy to help.
Oh, and if you’re traveling in the upper Midwest this week, keep our number handy. Looks like some weather should be rolling through as a nice welcome to winter. You can always reach us at (707) 797-7474 or via email at email@example.com. (Urgent requests should go to firstname.lastname@example.org.)