What Do Airplanes Do at Night When You’re Asleep? – Conde Nast Daily Traveler
A look at how airlines are getting more creative using airplanes in the middle of the night.
Are All Those Airline Fees Finally Starting to Pay Off for Passengers? – Conde Nast Daily Traveler
Some people hate fees, but it means the airlines have started posting profits and they are now really plowing those profits back into the customer experience. I look at some of what Delta has been doing.
In the Trenches: Serving Different Types of Customers – Intuit Small Business Blog
Though we serve a lot of different types of customers in the concierge business, we don’t tailor our marketing that way.