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Cranky on the Web (February 25 – March 1)

What Do Airplanes Do at Night When You’re Asleep?Conde Nast Daily Traveler
A look at how airlines are getting more creative using airplanes in the middle of the night.

Are All Those Airline Fees Finally Starting to Pay Off for Passengers?Conde Nast Daily Traveler
Some people hate fees, but it means the airlines have started posting profits and they are now really plowing those profits back into the customer experience. I look at some of what Delta has been doing.

In the Trenches: Serving Different Types of CustomersIntuit Small Business Blog
Though we serve a lot of different types of customers in the concierge business, we don’t tailor our marketing that way.

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