Cranky on the Web (September 19 – 23)

Watch out for flight changes, tight connectionsCNN Out of the Office
I talk about how to deal with frustrating flight schedule changes.

4 trip-planning services often overlookedOverhead Bin on MSNBC
Cranky Concierge was lucky enough to be mentioned here as a planning service worth considering. I agree.

In the Trenches: Handling Sensitive Customer DataIntuit Small Business Blog
Handling sensitive customer data is a huge issue in general, and it’s a nerve-wracking one for many a small business owner.

United, Continental to roll out combined frequent-flier program next yearChicago Tribune
I was asked to comment on the new MileagePlus, but of course, as readers of this blog, you already know my thoughts.

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