Cranky on the Web (September 19 – 23)

Watch out for flight changes, tight connectionsCNN Out of the Office
I talk about how to deal with frustrating flight schedule changes.

4 trip-planning services often overlookedOverhead Bin on MSNBC
Cranky Concierge was lucky enough to be mentioned here as a planning service worth considering. I agree.

In the Trenches: Handling Sensitive Customer DataIntuit Small Business Blog
Handling sensitive customer data is a huge issue in general, and it’s a nerve-wracking one for many a small business owner.

United, Continental to roll out combined frequent-flier program next yearChicago Tribune
I was asked to comment on the new MileagePlus, but of course, as readers of this blog, you already know my thoughts.

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2 Comments on "Cranky on the Web (September 19 – 23)"

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David SF eastbay
FLIGHT CHANGE STORY – “””””Sometimes, it’s just a matter of a change in the flight number. When that happens, the flight times stay the same, and it’s really not an issue.””””” It can be an issue when a flight number changes. I once had a friend flying from Seattle to Los Angeles on United. The flight actually was YVR-SEA-LAX and this was for the day prior to Thanksgiving. By the day of flight UA had changed the the routing of the flight to YVR-SEA-OAK and it was the last flight of the day. He was never notified of the flight… Read more »