Qantas A380: Airline Earns Black Eye for Poor Customer Response to Crisis – BNET Headwinds
The Qantas A380 problems continue, but this time it’s not the airplane that I’m talking about. It’s the customer response.
Executive guide: From delays to fold-out trays – sites that let you vent your spleen – Financial Times
Cranky got a great mention in the FT saying that my site is “the website of choice for business travellers focused on airports and airlines.”
Delta Flight Attendants Reject Unionization Following Northwest Merger – BNET Headwinds
Delta flight attendants have rejected unionization, and that’s a big deal.
Virgin America Finally Posts Its First Profit, But It’s No Surprise – BNET Headwinds
Congrats to Virgin America for posting its first profit but it’s not a surprise considering how good things are in the industry right now.
In the Trenches: Handling the Surge From Good Press – Intuit Small Business Blog
We had some great Cranky Concierge press in the LA Times recently, but that made me a little nervous.
Qantas A380: Rolls-Royce Faces Uncertain Future After Engine Failures – BNET Headwinds
Rolls-Royce may be an engine giant, but some high-profile problems lately leave the company on shakier ground.
Four Challenges to Virgin America’s Long Term Success – BNET Headwinds
Just because Virgin America is profitable now doesn’t mean it will be for long. Here are some major challenges.