Recent Articles
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Topic of the Week: Last Reminder for Tomorrow’s Cranky Dorkfest
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The day is finally here. Tomorrow, is the 2nd annual Cranky Dorkfest (#dorkfest for you Twitter-folk) at the In ‘n Out on Sepulveda just north…
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Ridiculous Security Theater Courtesy of the TSA
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In my Hawai’i trip report earlier this week, I mentioned a terrible experience with the TSA on our return from Maui, and I said I’d…
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A United Correction and a Reminder for This Saturday’s Event
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It’s a rare Wednesday post for me today, but I had two things to mention. First, please remember that this Saturday is the 2nd annual…
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United’s Operation Improves While American’s Falls Off a Cliff
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Just over a month ago, I profiled United’s poor operational performance and how it wasn’t getting better. My, how times have changed. United is once…
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Alaska to Hawai’i (Trip Report)
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I had been looking forward to this vacation for a long time. My family headed out to Maui to celebrate my dad’s 65th birthday and…
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Cranky on the Web (September 17 – 21)
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United’s Domestic 787 Schedule, So You Can Fly in a Shiny, New Dreamliner – Conde Nast Daily Traveler If you’ve ever wanted to fly the…
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Topic of the Week: Would You Fly American?
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It’s been well-publicized that American’s operational performance has tanked ever since it started imposing new contract terms of the pilots. The pilots really blew it…
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How Spot Beams Will Help Panasonic Provide Faster Wifi Onboard for Travelers Without Ka Band
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I’m enjoying a Lava Flow on the beach right now, so feel free to grab a glass and a tiny umbrella and join me while…
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JetBlue’s Call Center Marketing Advantage Over Virgin America (Guest Post)
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I’m busy enjoying some Maui onion rings right now, so I’ve lined up a guest post for your reading pleasure. Eric Starkman has read this…
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American Eagle Becomes Just a Brand Like United Express and Delta Connection
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I’m hanging out with the Humuhumunukunukuapua’a this week, but fear not. I have posts scheduled to go live. Today, we talk American Eagle. — The…
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Cranky on the Web (September 10 – 14)
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In the Trenches: When Someone Leaves – Intuit Small Business Blog We had a concierge leave us this week and it couldn’t have gone better…
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Topic of the Week: Aloha Readers
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For the first time in more than 3 years, I’m going on a real vacation. As you read this, I’m on my way to Maui,…
