Recent Articles
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We Don’t Know What Brexit Means for Airlines, But It’s Not Good
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Brexit! I apologize to all my British readers for showing so much excitement, but please know that I did restrain myself from adding a second…
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It’s Time for Crankyspotting Dorkfest at LAX on September 17
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It’s June, and that means it’s time to set a date for this year’s Crankyspotting Dorkfest. That date? September 17 from 11a to 1p. Believe…
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Who the F*&@ is RISE?
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While the chance of an airline starting from scratch to challenge the big four US airlines globally is tiny, it’s no surprise to see airlines…
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Singapore Airlines Shakes Up Its US Route Network In Response to United’s New Singapore Flight
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It may not always be news when an airline changes a couple of routes around, but when that airline is Singapore Airlines and the changes…
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Thinking About Loyalty and How Today’s Programs Do It Wrong
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American’s decision to copy the structure of Delta and United’s so-called “loyalty programs” last week got me thinking about, well, loyalty. These programs have evolved…
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3 Links I Love: Hard to Start Up Cuba, Chinese and Virgin Australia, That Weird Airbus Noise
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This week’s featured link: Airlines Race to Cuba, Overcoming Major Hurdles – Associated Press Scott Mayerowitz headed down to Cuba with American Airlines to explore…
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An Early Departure On an Aircraft with the New Delta Interior (Trip Report)
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It was a busy but fun 10 days in Indiana, and I was exhausted. What better way to end a sleepless trip than with a…
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I Learn What It’s Like to Experience an Airport as a 70 Year Old
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I get a whole lot of pitches from PR folks, and very few of them catch my eye. But about a month ago, I received…
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A Look Back at United’s Shifting Fleet
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Sorry for the delay on this one, but it’s now time for the final chapter in the “look back” series. If you missed the look…
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3 Links I Love: Keeping JetBlue Cool, American Talks Revenue, Why People Hate Flying
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Skift CMO Interviews: JetBlue’s Biggest Challenge Is to Keep Being Cool – Skift There was a great interview in Skift this week with JetBlue Chief…
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A Goofy Southwest Crew Makes for a Great Ride (Trip Report)
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The stereotypical “good” Southwest flight is one that runs on time with a crew that’s having a lot of fun. It’s been harder to come…
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American Sadly Chooses Conformity Over Superiority With Its New Revenue-Based AAdvantage Program
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American has been talking about revamping its AAdvantage program for some time now, but thanks to the merger with US Airways, the dust had to…
