Recent Articles
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The US Carriers Show Their Case Against Middle East Carriers, But Will Anyone Care?
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It was just a couple weeks ago that I wrote about how American, Delta, and United have banded together to request that the US reconsider…
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Cranky on the Web – Letting Go
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In the Trenches: Letting Someone Go – Small Business Center I had to let someone go from Cranky Concierge last week, and it was a…
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Topic of the Week: The Dumbest Job for An Airport Manager
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The City of Atlanta decided to task its airport manager with one of the dumbest jobs I can imagine. That job? To come up with…
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Why Do We Fly In High Clouds? (Ask Cranky)
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This is a bit of a strange Ask Cranky in that it’s actually a question I’m asking myself. To pilots, this is an elementary question,…
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My First Flight in American’s New Slimline Seats (Trip Report)
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By my standards, I’ve been traveling a lot. It’s been a draining and emotional couple weeks, and to make things more challenging, I’ve been fighting…
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Which Airlines and Cities Stand to Win if The LaGuardia Perimeter Rule Disappears?
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We’ve heard rumblings about the death of outdated perimeter rules at both Washington/National and New York/LaGuardia for years. But could it actually happen in New…
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Cranky on the Web – Managing Passwords
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In the Trenches: Managing Passwords – Small Business Center I hate passwords. But they’re a necessary evil.
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Topic of the Week: Any Safety Concerns?
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It’s been a safety-issue kind of week, hasn’t it? There’s the letter United sent to its pilots regarding some serious problems. Then there was the…
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Delta Makes a Big Investment in Improving Wifi Speed and Coverage
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Delta announced yesterday that it would be making big investments in improving its wifi speed and coverage. This, of course, is good news. But it’s…
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JetBlue Officially Requests a Customs and Immigration Facility in Long Beach
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If you’ve been waiting for a fun-filled airport battle, then you’ve come to the right place. After months of discussion about the possibility, JetBlue yesterday…
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What is Virgin America Thinking With Its New Dallas to Austin Route?
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I know I wasn’t the only one scratching my head last week when Virgin America announced it would use its precious gate space at Dallas/Love…
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Cranky on the Web – Growing Quickly, Rapid Rewards Changes, JetBlue Cakes
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In the Trenches: Debating Rapid Growth – Small Business Center We’ve been evaluating some opportunities to grow the concierge busy fairly quickly. We think the…
