Miscellaneous
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Cranky on the Web – Named Best Industry News Site
The Best Websites to Learn About Air Travel – Yahoo! Travel The good folks at Yahoo! Travel have named The Cranky Flier…
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Cranky on the Web – Doing Someone Else’s Job
In the Trenches: Insights from Doing Someone Else’s Job – Small Business Center We had someone take vacation for a week, and…
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Topic of the Week: Your Favorite Vestige of Departed Airlines
As mentioned yesterday, we had our annual internal Crankyfest gathering in Palm Springs last week. At check-in, we saw a computer set…
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Cranky on the Web – Building a Management Team
In the Trenches: Building a Management Team – Small Business Center As Cranky Concierge grows further, I have to pull myself out…
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Cranky on the Web: Cross-training Employees
In the Trenches: Managing Volume With Cross Training – Small Business Center One of the reasons we’re testing doing flight monitoring differently…
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Cranky on the Web: Testing a New Business Practice
In the Trenches: Testing a New Business Practice – Small Business Center We done flight monitoring the same way ever since we…
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Cranky on the Web – Nobody Will Insure My Employees
In the Trenches: When Nobody Will Insure Your Employees – Small Business Center I have been trying for months to find a…
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Cranky on the Web – Pricing Changes
In the Trenches: Giving In to Peer Pricing Pressure – Small Business Center Cranky Concierge doesn’t price like traditional travel agents, but…
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Cranky on the Web – Letting Go
In the Trenches: Letting Someone Go – Small Business Center I had to let someone go from Cranky Concierge last week, and…
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Cranky on the Web – Growing Quickly, Rapid Rewards Changes, JetBlue Cakes
In the Trenches: Debating Rapid Growth – Small Business Center We’ve been evaluating some opportunities to grow the concierge busy fairly quickly.…
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Cranky on the Web – Revisiting Social Media
In the Trenches: Thinking About Social Media Again – Small Business Center Once again I take a look at our social media…
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Cranky on the Web – 1099s Aren’t Fun
In the Trenches: Making Sense of 1099s – Small Business Center It’s tax time and that means it’s 1099 time. I hate…