Airlines
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A Primer On the Complex World of Airline Ticket Changes
If you want to change an airline ticket, you’re probably looking for a quick and simple answer as to how much it’ll…
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New York LaGuardia’s Makeover Looks Nice But It Fails to Fix Some of the More Severe Issues
LaGuardia sucks, and we all know it. But since it’s the most convenient commercial airport to Manhattan, it’s an important place. Instead…
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The Unrealistic and Unhelpful Expectations of Airline Passenger Advocates
Last Tuesday morning, I was busy trying to corral the kids when I heard the word “airline” coming from the Today Show…
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My Last Trip on US Airways (Trip Report)
For my daughter’s second birthday, we decided to take the whole family out to see my in-laws in North Carolina. Their place…
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Does an Airline Need a Toll-Free Phone Number?
Frontier is doing away with its toll-free number as part of its transition to being an ultra low cost carrier (ULCC), and…
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Delta’s Promise to Pay Businesses if American and United Run a Better Operation Isn’t Much More Than a Great Marketing Message
It’s no secret that Delta is running a fantastic operation these days. On-time performance is impressive, and only a tiny number of…
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Alaska Airlines Gives a Number That Helps Explain Why Some US Airlines Love the Middle East Carriers
We’ve seen so much about the fight between the big US and the big Middle East carriers that it’s easy to forget…
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Topic of the Week: Delta Loses Its Skymark Bid
What looked like a win for Delta… isn’t. I recently wrote about how Delta was trying to get a larger presence at…
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Republic Cuts Flights Due to a Pilot Shortage, But Is It Placing the Blame in the Right Place?
It used to be that Republic was one of the shining stars in the regional world. These days, however, that doesn’t say…
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Why Delta Thinks Its New Investment, a Subsidized China Eastern, is Not the Same as a Subsidized Middle East Airline
When Delta announced that it would take a 3.55 percent stake in China Eastern, I received a bunch of emails saying effectively…
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Topic of the Week: How Much Would You Pay Delta to Upgrade to a Private Jet?
Delta came out with a really unique program this week. Since Delta has a fleet of private jets, it has come up…
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United Does a Quick Hop Well (Trip Report)
You’ve already seen my posts on how the flight attendant training went in Houston, but I didn’t talk about how I actually…