American
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Topic of the Week: Is DOJ Using Delay Tactics?
The next step in the American/US Airways merger trial has taken place with both sides requesting preferred court dates. The airlines have…
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The Department of Justice’s Big Gamble
A lot of people seem to think that the Department of Justice (DOJ) will eventually come to a settlement that would allow…
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Cranky on the Web (August 12 – 16)
In the Trenches: Choosing Our Tone With Unhappy Customers – Intuit Small Business Blog Every business has unhappy customers from time to…
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Breaking Down the DOJ’s Weak Objections to the American/US Airways Merger
I didn’t get into specifics in my post about the US Department of Justice (DOJ) filing suit to block the American/US Airways…
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US Department of Justice Gets a Cranky Jackass Award for Its Lawsuit to Stop the US Airways/American Merger
The shock of the year was delivered yesterday when the US Department of Justice (DOJ) announced that it was suing to stop…
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Miami’s Unlikely Cost Drop is Good News But Won’t Help Lower Fares
There was some surprising news recently when it was revealed that Miami Airport’s operating costs per passenger aren’t going to climb nearly…
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Topic of the Week: Miami as a Gateway to Africa
We all know Miami is a great gateway for Latin America, but what about Africa? Scott Kirby, soon to be president at…
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Next Level of American/US Airways Management Team is Much More Balanced
Over the last week or so, we’ve seen announcements from just about everyone in the new American/US Airways leadership team talking about…
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Cranky on the Web (July 15 – 19)
I’m excited to announce that I’ve been named to the Conde Nast Traveler Top Travel Specialist list for 2013 for urgent airline…
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A Vastly Improved American Experience on the 777-300ER (Trip Report)
The last time I flew American in Business Class, it was on a tired old 767 with inadequate seats. So when American…
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American/US Airways Merger-Bashing Relies on Inaccurate Assumptions and Bad Information
Over the last couple weeks, there has been a lot of talk about how the American-US Airways merger is a bad idea.…
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Will Long Haul Wifi Make a Difference to You?
I just stepped off my first long haul wifi flight earlier this week when I flew American from London to LA. Wifi…