A Perfectly Fine American First Class Experience to Atlanta (Trip Report)


These are the kind of trips you hope you never have to take. A friend’s mother died suddenly, and I wanted to go pay my respects and support him through the service in Atlanta. With a window of time available and plentiful points options — paid tickets were astronomically expensive — I was able to make that it happen. Today I’ll talk about the flight out which was in First Class on American.

Since I had to fly to Atlanta, the obvious thought was to look at Delta, but they wanted nearly $700 for a one way. I think it was a little better when booked as a roundtrip, but I instantly started looking to use points instead. On the way out, it was a no-brainer. American had only higher level awards in coach, but it did have a saver award seat available for First Class on the airline’s one nonstop from LAX. For 25,000 Atmos points — less than half the points Delta wanted for a coach seat — this was an easy choice.

I grabbed a room at a Hyatt I’ve stayed at before using an expiring night certificate for one night and points for the other, reserved parking at QuikPark near LAX, and then loaded the itinerary on the AA app (since I used Alaska miles, AA doesn’t see it automatically). Flight status showed me going out of Terminal 4, so I did the math in my head on timing, packed quickly, and then went to bed.

When I woke up, I had an alert saying we had been moved to the Bradley Terminal next door. I’m glad I had to app to tell me that, because it did make me want to give a little more buffer. The drive up was easy, but the terminal shuttle was excruciatingly slow, and I somehow didn’t even pull up to the Bradley Terminal curb until 45 minutes prior to departure. I was sweating this.

Every single time I walk through that terminal, I find it so strange when I’m just doing a domestic hop. This is the terminal of my youth where it meant you were going somewhere far away and exciting. But with Terminal 5 being rebuilt and Terminal 4 half being rebuilt, American is using a ton of gates in Bradley until the work is done.

There was no line at security, so I didn’t feel the need to hurry even once on the other side. I stopped by the bathroom and got to the gate when the last handful of people were boarding. For the first time I can remember in the US, I didn’t talk to a single ground employee. I just scanned my boarding pass and walked through the e-gate. Then I sat in the jet bridge while people slowly found their seats.

American 2469
March 29, 2026

From Los Angeles
➤ Scheduled Departure: 930a
➤ Actual Departure: 921a
➤ From Gate: 155
➤ Wheels Up: 944a
➤ From Runway: 25R

To Atlanta
➤ Wheels Down: 430p
➤ On Runway: 8L
➤ Scheduled Arrival: 449p
➤ Actual Arrival: 440p
➤ At Gate: T13

Aircraft
➤ Type: Airbus A321-231
➤ Delivered: December 20, 2008 to US Airways
➤ Registered: N508AY, msn 3740
➤ Livery: Ugly Flag Tail

Flight
➤ Cabin: First in Seat 2A
➤ Load: ~75% Full
➤ Flight Time: 3h46m

Pre-departure beverages had already been delivered by the time I sat down, but there was a lot of movement. The person in front of me had just been upgraded on the airplane, and bags were being brought forward. She got offered a beverage, but the flight attendant missed me somehow.

I decided to put on my headphones and close my eyes. It was a long taxi, but once in the air and above the receding fog, we pointed east.

I don’t think I actually slept, but I wasn’t feeling great so I kept my eyes closed for the first hour. After that, I felt like a new man.

About 15 minutes later, the flight attendant came by and asked if I wanted to eat since everyone else was long done. The charcuterie board was out — not that I cared — and she brought me the omelette. I can see why the omelette was the only option left.

The fruit was surprisingly good. The cinnamon roll was rock hard. The potatoes were soggy and squishy. The omelette was just… not good. I asked a friend who regularly flies on AA in First if that was normally this bad. His response? “Yes.” I later asked the flight attendant the same question, and she deftly replied, “You don’t see us eating it, do you?” That was a great response.

At this point I logged on to free wifi and after some early buffering, I was able to watch baseball streaming in my MLB app without any issues. After a bit, the wifi popped up another ad. Oh look, they’ve found a way to make the credit card pitch digital. How delightful.

When food was done, I went for a walk. This flight was not very full for a Sunday that undoubtedly touched someone’s spring break. I suppose with one daily flight in the market vs the 300 million daily flights on Delta, it’s not exactly the option most people think about first.

I chatted a bit with the flight attendant who was junior and New York-based. She was in a surprisingly good mood having already flown a delayed DFW-LAX before our flight that morning. Then I went back to my seat and opened up my computer.

I know I always waffle on this, but here’s the thing about in-seat video. If American had it, I could watch it undisturbed. But since American doesn’t have it, I put the phone in the little claw holder on the seatback. When the person in front of me reclines, it angles down annoyingly. And then, when I started logging into things on my computer, I had to keep interrupting my video on my phone to go and pull two-factor authentication codes out. I increasingly get the beauty of in-seat video.

The rest of the flight was pretty uneventful. There was no real service beyond the initial meal, but she would sometimes check on people. After giving up on stomaching the omelette, I was still hungry. Toward the end I asked the flight attendant if she had any snacks. She did not, but she called back to the aft galley, and someone brought up 3 Biscoffs for me. Slim pickings onboard, but I at least appreciated the effort.

It was a straight-in approach in Atlanta where scattered clouds hung over the city, somewhat obscuring my view of downtown. After touchdown, it was a lengthy taxi back to the T gates. I always find it so funny that American and United get the best gates in this airport.

I was pleased to see that construction progress has been made since my last trip. There is an actual ceiling in that terminal now.

I walked 100 miles until I got to the train to the rental car center. I grabbed a minivan and then I sat in traffic.

Overall, this experience was perfectly fine. The flight was on time, and the flight attendants were pleasant. It was basic transportation done as expected.

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Brett Avatar

43 responses to “A Perfectly Fine American First Class Experience to Atlanta (Trip Report)”

  1. Mike (dontflymuch) Avatar
    Mike (dontflymuch)

    I feel like for Brett “a perfectly fine” experience is maybe one of the nicest things he’s ever said about American Airlines on this site. Im sorry for your friends loss nonetheless.

    1. Bill from DC Avatar
      Bill from DC

      Mike, he used to work for an airline that is now part of American. He is definitely not anti AA, in fact he used to be accused of being overly pro AA because of that connection. Having been a reader of this blog since shortly after its inception, I feel he does a tremendous job of being unbiased.

      Being a current frequent flyer on both AA and UA, his commentary pertaining to AA certainly reflects my recent experiences.

      1. Emil D Avatar
        Emil D

        Actually US Airways disguised as American Airlines :-)

        1. Bill Powers Avatar
          Bill Powers

          Actually America West disguised as US Airways disguised as American!

          1. Thg Avatar
            Thg

            So true! I avoid AA if I can even though million miler

        2. Andrew Avatar
          Andrew

          lol funny enough…just flew from CLT-LAS on AA and when the flight attendant came on the speaker pitching the credit card he kept saying Dividend Miles over and over. Never once called it what it is now. I had a good chuckle.

  2. 1990 Avatar
    1990

    Sorry to hear of your friend’s loss. You are a good friend to be there for support.

    And a 3-Biscoff trip ain’t too bad either…

  3. Bill from DC Avatar
    Bill from DC

    I just flew into T gates on United for the first time in ages, they’ve been spiffed up significantly and the convenience factor is significant.

    As a former long time platinum medallion (when that was the highest level), I was always annoyed that Delta rarely flew into T. There must have been a common use gate or two back then because it happened once every blue moon or so.

  4. SandyCreek Avatar
    SandyCreek

    Brett, sorry for your friend’s loss – I am sure the friend appreciates your support.

    Am I out of tune to be expecting slightly more than “basic transportation” for first class? It felt like to me that the only material differences are a meal (which is that bad) and a larger seat. I’m an economy traveler by and large, and have accepted that the service level of economy class flights within the US are negligible, but even first isn’t encouraging as seen here.

    1. Brett Avatar

      Sandy – I dunno, domestic First Class is really just about food and more room. While I’d love more than basic transportation, I certainly don’t really expect it. Then again, maybe that’s why I’d never pay to sit there. If I had higher expectations, I might be willing to pay more.

      1. SandyCreek Avatar
        SandyCreek

        I am very aware that my hopes have been raised to a range unrealistic within north America after a round trip on China Southern between Guangzhou and Beijing (ironically that service is comparable to 1/2 of their service to / from LAX – look what competition does to them, especially when they have to contest for Beijing traffic flying to / from PKX with the bulk of premium traffic based north of center and preferring cars), but besides seat size and wifi, what you’ve described is really a less edible version of that flight in economy…

  5. melly Avatar
    melly

    Flight attendant missed my food and drink order on a $7000 dollar one way first class British airways trip. I finally got up and asked if I could have a drink too after I was 100% confident I had been completely missed. If the airlines are going to start charging “elite” prices then they need to lock in the service better. They should have offered you a snack tray or basket not the gross Bischoff (I’m so sick of getting these, it’s year 17 of being offered this)

    1. SandyCreek Avatar
      SandyCreek

      I second the complaint over biscoffs. Much as I appreciate Brett’s lovely jokes about Delta’s biscoff tunnels and know that swapping out or rotating snack offerings for thousands of daily flights is a logistically demanding affair that won’t occur without (a lot of) money spent, in a world where economy class service is so undifferentiated, I really do favorably remember the nicer snacks I’ve had – plantain chips and gold fish from JetBlue, undercover chocolate chips and stroopwaffles from United – and the comparatively unappealing offerings from American.

      It’s not the top of my priority list by any means – I am not going to go to EWR just for stroopwaffles – but it really does help improve the image of service onboard. A few things American can do:
      – start introducing new snack options, examples above
      – swap out that ghastly fresh brew coffee
      – offer more for-purchase options
      – for transcon routes, as xlrs roll out, please do something about that disastrous chicken wrap – it’s one of the worst inflight food I’ve had…

    2. Alex Hill Avatar
      Alex Hill

      Fair, but this was not exactly a $7000 ticket. Brett paid 25,000 Alaska miles for this, which depending on how you value them is somewhere between $250 and $500. And he spent that because Delta was asking $700 (cash) fro coach.

      1. Mary Avatar
        Mary

        If he got a sh!te meal because he paid little for the seat it would be one thing. but he didn’t come at everyone including those paying $7,000 and getting that $hite meal.

        The reason why AA sold him that seat for a bargain basement price is exactly because of the $h!te experience it offers, which nobody wants to pay for.

        1. SandyCreek Avatar
          SandyCreek

          It’s probably also a function of AA having a small presence in Atlanta and a single flight to/from LAX at Atlanta. We all know the damage of the idea that schedule alone is an adequate product has done to AA, but schedule is still a key product factor.

          1. Mark Avatar
            Mark

            My guess, AA operates the single morning departure LAX-ATL to provide feed their international partners (QF and CX in particular) who need ATL as a destination, as well as connectivity off the Hawaiian Islands.

            Mary, AA’s mileage pricing is based on the demand on the flight on any given day based on when the booking is made. The more empty the flight is, the better the price. To SandyCreek’s point – AA has limited frequency in the market so it’s not surprising demand for the flight isn’t as strong as carriers offering more frequency.

  6. Mark Avatar
    Mark

    Hi Brett. You’re a special friend to make the effort to be there for your friend during such a difficult time.

    Though you were generous in your “basic transportation” comment for first class, as SandyCreek said, first class should never be basic transportation. Unfortunately, I had a similar disappointing experience on UA from West Palm Beach to Cape Town via IAD traveling in business class, which after all of Kirby’s hype about UA being premium, left me with the impression it’s all talk. I usually fly Qatar to South Africa. That’s premium – UA, not so much. Many of the elements were in place to deliver a premium service, but the crew failed miserably and the result was a basic transportation experience in a more comfortable seat. As with your flight, the price was right, which made it acceptable but definitely not premium as compared with other carriers.

    Earlier this week my wife an I flew AA MRY-PHX-TPA in first class and I was encouraged to see how much the experience had improved. The
    MRY-PHX leg was on an ERJ-175 operated by Skywest. The flight attendant was very friendly and accommodating. Not much service on that 90 minute leg, but the variety of snacks offered was nice and the cabin was comfortable. The service on AA 553 PHX-TPA on a 737-800 was outstanding. The flight attendant was exceptional. In addition to being very professional and friendly, she delivered a well paced, graceful dinner service. We pre-ordered the Beef Wellington 100 year anniversary special dinner (one of 4 choices offered) and it was delicious, as was the accompanying salad, sour dough bread, and cheesecake. That was followed up with a second dessert of ice cream and coffee with Bailey’s Irish Cream. The service reminded me of other great flights on AA in the past and validated what a difference the crew can make in delivering a premium experience.

    1. JHS Avatar
      JHS

      See, Mark, everyone seems to hate AA, but my wife and I seem to always get lucky and have a good-to-great AA experience in F. Last two trips (BDL-DFW-QRO & BOS-MIA-UIO) were similar to what you described (minus the Beef Wellington).

      1. Mark Avatar
        Mark

        JHS thanks for the comment. I’m glad to hear you too have had good experiences recently with AA. Though AA gets a lot of grief – some of it well deserved – I’m hopeful leadership realizes they’ve fallen too far behind and will rededicate themselves to returning the company to a level or operational reliability and service excellence reminiscent of the AA in the Crandall era. They have a terrific network, many great people, and other assets to be a great airline again. DL and UA also went through difficult periods when service declined. They came out of it and are much stronger competitors. AA needs to do the same. I don’t agree with Scott Kirby that there is only room for two “premium” US based airlines.

        1. CJared Avatar
          CJared

          … I agree 100% with your end comment regarding the number of premium carriers America could support. Let me defend Kirby for a moment. I understand Kirby’s comment to reflect the context of America within a global industry. Also, there is a “time” factor. What is true one year may not be true a decade later. Not simply how big America is, thus how many premium carriers that could support.
          … My own hope reflects other comments, that AA recovers, and becomes a premium carrier once more. One source of hope would be AA facilitating a renewal of their regional fleet. People in big cities are fish that cannot see the water, and only consider the MAX 10 or A321 for the future of aviation. On a larger scale, this was the downfall of the A380. For Delta, passengers love flying the A220. For UA?

          1. Mark Silagy Avatar
            Mark Silagy

            …I think very highly of Scott Kirby. AA made a HUGE mistake not selecting him as president when Doug Parker left. That, coupled with AA’s decision to retire their A330s and 767s during Covid and the disastrous distribution moves they made that alienated both corporate customers and agencies are key reasons why they have fallen so far behind DL and UA. That said, in hindsight, it’s easy to criticize AA’s fleet retirement decisions. The 767s, at least the older ones, needed to go. Had Boeing’s issues not delayed AA’s 787 replacements, AA would not have fallen as far behind in international flying as they have. Given the current fuel situation, I fully expect those 767s and 757s will be among the first to exit the fleets at DL and UA.
            …I take your point about the context of Scott Kirby’s comments about America within the global industry, but I don’t think scale is the issue. An AA/UA merger won’t make US carriers any more competitive. In my opinion, the issue is the service quality of any US carrier vs. global competitors like EK, QR, EY, SQ, CX, QF and others. I have spent a lot of time on those carriers flying internationally in addition to US airlines. As many have noted, there is really no comparison and unfortunately, I doubt there ever will be. The foreign carriers are able to require their crews deliver a standard of service excellence that US carriers can’t or won’t match. Work rule/union restrictions, cultural issues and cost disadvantage are all factors. The foreign carriers staff their flights to provide an exceptional premium service, train them to merchandize it, equip them with the high quality catering and supporting soft product to deliver it, and monitor performance to ensure it happens consistently.
            …To your last point – I completely agree about the A220 – it’s a beautiful airplane – great choice for DL. UA’s recent introduction of the CRJ450 is a smart move to upgrade the regional flying experience in small cities. AA’s CRJ700s need a similar overhaul. I enjoy flying the ERJ175, though the older ones are getting a bit tired and need a cabin refresh.

            1. CJared Avatar
              CJared

              … regarding competition from ME carriers. The one we should be watching is TK, which has a fleet strategy similar to the North American carriers. With 125 x A321 + 190 on order, TK will profitably assemble PAX from all over the region. Of course, they have a substantial twin aisle fleet strategy as well. Can EK et al handle the pricing pressure? How many destinations will become unprofitable for them using a 300ER? My thought is that with price pressure, it will be difficult for ME carriers to maintain the high end customers like they currently do. Of course I would like North American carriers to up their game. That does not mean the Middle East is the model of the future. 

    2. Iowa Airspace Avatar
      Iowa Airspace

      It’s just interesting how service can have so much variance between flights. Last year my wife and I flew in F from a non-hub Midwest airport to Seattle through DEN on UA. For the 80 min mainline flight to DEN, service was delayed until about halfway through the flight by storms/turbulence, but the flight attendants still managed to do a quick run through once the seat belt sign was off, and I was able to get the espresso martini combo (Illy Cold Brew, spirit, Baileys) and finish at a reasonable pace with time to spare. DEN-SEA in F came with a full meal due to its length, and had great service throughout the flight. Return trip was equally good. It wasn’t Emirates or Singapore Air level, but as a mostly lifelong back-of-the-plane flier it definitely was a noticeable experience above economy.

  7. John G Avatar
    John G

    Being an exPlat in DFW I get that breakfast a lot when I get upgraded.

    It’s awful. Tasteless eggs and burnt tasting potatoes. We have been complaining a while.

    The rest of AA’s food is better, but not that nasty egg stuff.

  8. Pilotaaron1 Avatar
    Pilotaaron1

    Sorry for your friend’s loss.

    Your review is pretty close to how I feel about American as well. In my experience, typically on time flight and usually great crews. It like they have the guts to actually become a great airline, but they just simply choose not to. Since I typically fly out of PHX, I’m on either AA or WN and I can safely say the last couple of years that the better crews are on AA.

  9. FrequentFlyerG Avatar
    FrequentFlyerG

    AA’s food in First/Business – especially breakfast – is notoriously bad, but I think they know we know and don’t even bother making an effort. Lunch/dinner (and especially the food in Flagship lounges) is different and, dare I say, may be getting better. On a flight from LAX to NYC earlier this week in Business, I chose one of their “Centennial” entrees and it was remarkably good. My attitude is – what really counts is my comfort, aircraft that aren’t from the Stone Age and fares (award or cash) that are affordable, and on that AA mostly delivers. Booking a seat, for cash or miles, on DL or UA upfront is almost comically expensive and evidently is intended only for corporate flyers on an expense account or the ultra-wealthy. EP is also achievable on AA whereas the top DL and UA tiers aren’t for mere mortals (plus on DL you have to watch Bastian’s smug mug on the safety video, and with UA, tolerate Kirby’s slamming his former employer every time he can). None of this excuses AA for their across-the-board uneven service, but you have to compare apples to apples.

  10. Eric R Avatar
    Eric R

    Looking at the seat back picture made me think of Allegiant in economy, not American in first class.

  11. JB14-Hrbek Avatar
    JB14-Hrbek

    Seat back entertainment is ok, I generally only use it for the moving map. I’ll pull out my ipad to watch stuff. It’s often annoying (except on long haul international) to watch on the seat back screens since it’s constantly pausing for every dang announcement. Fortunately, they haven’t figured out to to pause my streaming movies on my iPad ;)

  12. E175 Respecter Avatar
    E175 Respecter

    As an Alaska elite, I always am taken aback when I see the AA First seats… and then surprised at my own surprise given Alaska notably does not have seatback entertainment in First either.

    I think it’s just that horrible, cheap-looking monotone plastic design. Most of Alaska’s older First seats at least have leather (which feels more “premium”), and the newer seats, while now plastic for storage/tablet-holder reasons, seem to at least have some more leather wrapping around and some differentiation that I think just helps it look far less cheap than AA’s product.

    1. EasyMoney Avatar
      EasyMoney

      Yeah, I flew Alaska First Class domestic long-haul last week and it was a markedly better experience from what Brett describes. Premium snack options (wife loves the avocado oil chips), device holder built into the armrest, actually good food, less intrusive wifi. The cinnamon roll was also bad, but other than that it seems they’ve solved most of the issues listed with AA’s product

  13. David SF eastbay Avatar
    David SF eastbay

    “””””The cinnamon roll was rock hard.”””””

    I had to laugh at that as years ago on an American flight to Maui they gave me a dinner roll that was hard as a rock. Even using the metal knife I couldn’t puncture that roll. And who I was traveling with open their little butter container and there was a tiny drop of butter inside. My butter container was full so they used that.

    I see after all these years their catering service hasn’t changed…..LOL

  14. southbay flier Avatar
    southbay flier

    A couple points:

    The main reason to book F is more personal space especially if you’re a bigger person who could benefit from the extra space. Everything else is just a nice little bonus after that. At least the food I get on DL and AS looks better than that though.

    Not having AVOD at every seat on planes that routinely fly over 1000 miles is cheap. I have an old iPad that would need to be charged the whole flight which is painful to deal with. I like being able to watch movies, TV, or the moving map. It helps pass the time.

    1. Brett Avatar

      southbay – To set the record straight, there is power in every seat up there, so that is not an issue.

  15. Paper Boarding Pass Avatar
    Paper Boarding Pass

    In the words of the great humorist, Erma Bombeck, she once described a bun she received on an airline tray “as hard as an artillery shell.”
    Looks like there is some hope for AA breakfast food.

  16. Dave P Avatar
    Dave P

    No stop at the Admirals Club by 151? You are a special friend to make the trip. I was looking forward to your commentary on Spirit’s potential bailout by the government, but that will have to wait. I have a strange interest in airline’s facilities in competitor’s fortress hubs-so this was interesting in the meanwhile.

    1. Brett Avatar

      Dave P – I don’t have an Admirals Club membership, but also… I didn’t have time anyway! If you want to hear about Spirit, just head to The Air Show where we did talk about it this week. I’m waiting for some actual news before writing my next story here.

  17. Mary Avatar
    Mary

    Sorry for your friend’s loss.

    How can inedible. food, no screens and not enough food be a “perfectly fine” business class experience?

    Why are you lying about it in your title?

    1. Brett Avatar

      Lying about it? That’s quite the ridiculous statement. It may not be perfectly fine for you, but it was for me. Was it great, spectacular, amazing? No. But it was… perfectly fine.

  18. Mary Avatar
    Mary

    If he got a sh!te meal because he paid little for the seat it would be one thing. but he didn’t come at everyone including those paying $7,000 and getting that $hite meal.

    The reason why AA sold him that seat for a bargain basement price is exactly because of the $h!te experience it offers, which nobody wants to pay for. DL flies the same route and if anything else it offers proper screens.

  19. MetroCity Avatar
    MetroCity

    The chatter about airline food always amuses me, because airlines don’t make the meals. They’re made by airplane food production lines like Sky Chefs. The same facility could produce the bad meals for one carrier, and the better meals for another. The big questions are why that happens; and whether the ways airlines handle the food once they get it have any effect.

    I’ve toured several of these facilities in connection with my non-travel related job. They’re like the food prep version of an Amazon fulfillment center.

    It’s not terminals or leg room, but I’d be interested in a Brett dive into the world of airline catering, and why the good/bad pendulum swings so widely.

    1. Mark Avatar
      Mark

      You are correct that at each airport, the food service for all the airlines that serve it come out of one or two catering facilities. What’s different is what each carrier chooses to provision, the quality and quantity of their choices, and the quality control they deploy in the provisioning. You get what you pay for. The major airlines typically have culinary chefs that create their meal choices, then provide the specifics to the catering facility. The flight attendants are trained on how to prepare and present them onboard. These airport catering facilities are capable of producing meals of outstanding quality. I had the opportunity once to go to the Sky Chefs facility at DFW Airport and attend an evening event catered by their chefs. It was one of the most amazing meals I have ever had – worthy of any top notch 5 star restaurant.

  20. Wany Avatar
    Wany

    I made a last minute trip for similar reasons to LAX last year. Like you, I got a saver AAwards with little time to plan. Moment like this makes me appreciate the loyalty programs with traditional saver awards. Meanwhile, DL had the here is a 100k skypeso coach ticket, take it or leave it.

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