A Perfectly Fine American First Class Experience to Atlanta (Trip Report)


These are the kind of trips you hope you never have to take. A friend’s mother died suddenly, and I wanted to go pay my respects and support him through the service in Atlanta. With a window of time available and plentiful points options — paid tickets were astronomically expensive — I was able to make that it happen. Today I’ll talk about the flight out which was in First Class on American.

Since I had to fly to Atlanta, the obvious thought was to look at Delta, but they wanted nearly $700 for a one way. I think it was a little better when booked as a roundtrip, but I instantly started looking to use points instead. On the way out, it was a no-brainer. American had only higher level awards in coach, but it did have a saver award seat available for First Class on the airline’s one nonstop from LAX. For 25,000 Atmos points — less than half the points Delta wanted for a coach seat — this was an easy choice.

I grabbed a room at a Hyatt I’ve stayed at before using an expiring night certificate for one night and points for the other, reserved parking at QuikPark near LAX, and then loaded the itinerary on the AA app (since I used Alaska miles, AA doesn’t see it automatically). Flight status showed me going out of Terminal 4, so I did the math in my head on timing, packed quickly, and then went to bed.

When I woke up, I had an alert saying we had been moved to the Bradley Terminal next door. I’m glad I had to app to tell me that, because it did make me want to give a little more buffer. The drive up was easy, but the terminal shuttle was excruciatingly slow, and I somehow didn’t even pull up to the Bradley Terminal curb until 45 minutes prior to departure. I was sweating this.

Every single time I walk through that terminal, I find it so strange when I’m just doing a domestic hop. This is the terminal of my youth where it meant you were going somewhere far away and exciting. But with Terminal 5 being rebuilt and Terminal 4 half being rebuilt, American is using a ton of gates in Bradley until the work is done.

There was no line at security, so I didn’t feel the need to hurry even once on the other side. I stopped by the bathroom and got to the gate when the last handful of people were boarding. For the first time I can remember in the US, I didn’t talk to a single ground employee. I just scanned my boarding pass and walked through the e-gate. Then I sat in the jet bridge while people slowly found their seats.

American 2469
March 29, 2026

From Los Angeles
➤ Scheduled Departure: 930a
➤ Actual Departure: 921a
➤ From Gate: 155
➤ Wheels Up: 944a
➤ From Runway: 25R

To Atlanta
➤ Wheels Down: 430p
➤ On Runway: 8L
➤ Scheduled Arrival: 449p
➤ Actual Arrival: 440p
➤ At Gate: T13

Aircraft
➤ Type: Airbus A321-231
➤ Delivered: December 20, 2008 to US Airways
➤ Registered: N508AY, msn 3740
➤ Livery: Ugly Flag Tail

Flight
➤ Cabin: First in Seat 2A
➤ Load: ~75% Full
➤ Flight Time: 3h46m

Pre-departure beverages had already been delivered by the time I sat down, but there was a lot of movement. The person in front of me had just been upgraded on the airplane, and bags were being brought forward. She got offered a beverage, but the flight attendant missed me somehow.

I decided to put on my headphones and close my eyes. It was a long taxi, but once in the air and above the receding fog, we pointed east.

I don’t think I actually slept, but I wasn’t feeling great so I kept my eyes closed for the first hour. After that, I felt like a new man.

About 15 minutes later, the flight attendant came by and asked if I wanted to eat since everyone else was long done. The charcuterie board was out — not that I cared — and she brought me the omelette. I can see why the omelette was the only option left.

The fruit was surprisingly good. The cinnamon roll was rock hard. The potatoes were soggy and squishy. The omelette was just… not good. I asked a friend who regularly flies on AA in First if that was normally this bad. His response? “Yes.” I later asked the flight attendant the same question, and she deftly replied, “You don’t see us eating it, do you?” That was a great response.

At this point I logged on to free wifi and after some early buffering, I was able to watch baseball streaming in my MLB app without any issues. After a bit, the wifi popped up another ad. Oh look, they’ve found a way to make the credit card pitch digital. How delightful.

When food was done, I went for a walk. This flight was not very full for a Sunday that undoubtedly touched someone’s spring break. I suppose with one daily flight in the market vs the 300 million daily flights on Delta, it’s not exactly the option most people think about first.

I chatted a bit with the flight attendant who was junior and New York-based. She was in a surprisingly good mood having already flown a delayed DFW-LAX before our flight that morning. Then I went back to my seat and opened up my computer.

I know I always waffle on this, but here’s the thing about in-seat video. If American had it, I could watch it undisturbed. But since American doesn’t have it, I put the phone in the little claw holder on the seatback. When the person in front of me reclines, it angles down annoyingly. And then, when I started logging into things on my computer, I had to keep interrupting my video on my phone to go and pull two-factor authentication codes out. I increasingly get the beauty of in-seat video.

The rest of the flight was pretty uneventful. There was no real service beyond the initial meal, but she would sometimes check on people. After giving up on stomaching the omelette, I was still hungry. Toward the end I asked the flight attendant if she had any snacks. She did not, but she called back to the aft galley, and someone brought up 3 Biscoffs for me. Slim pickings onboard, but I at least appreciated the effort.

It was a straight-in approach in Atlanta where scattered clouds hung over the city, somewhat obscuring my view of downtown. After touchdown, it was a lengthy taxi back to the T gates. I always find it so funny that American and United get the best gates in this airport.

I was pleased to see that construction progress has been made since my last trip. There is an actual ceiling in that terminal now.

I walked 100 miles until I got to the train to the rental car center. I grabbed a minivan and then I sat in traffic.

Overall, this experience was perfectly fine. The flight was on time, and the flight attendants were pleasant. It was basic transportation done as expected.

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Brett Avatar

18 responses to “A Perfectly Fine American First Class Experience to Atlanta (Trip Report)”

  1. Mike (dontflymuch) Avatar
    Mike (dontflymuch)

    I feel like for Brett “a perfectly fine” experience is maybe one of the nicest things he’s ever said about American Airlines on this site. Im sorry for your friends loss nonetheless.

    1. Bill from DC Avatar
      Bill from DC

      Mike, he used to work for an airline that is now part of American. He is definitely not anti AA, in fact he used to be accused of being overly pro AA because of that connection. Having been a reader of this blog since shortly after its inception, I feel he does a tremendous job of being unbiased.

      Being a current frequent flyer on both AA and UA, his commentary pertaining to AA certainly reflects my recent experiences.

      1. Emil D Avatar
        Emil D

        Actually US Airways disguised as American Airlines :-)

        1. Bill Powers Avatar
          Bill Powers

          Actually America West disguised as US Airways disguised as American!

          1. Thg Avatar
            Thg

            So true! I avoid AA if I can even though million miler

  2. 1990 Avatar
    1990

    Sorry to hear of your friend’s loss. You are a good friend to be there for support.

    And a 3-Biscoff trip ain’t too bad either…

  3. Bill from DC Avatar
    Bill from DC

    I just flew into T gates on United for the first time in ages, they’ve been spiffed up significantly and the convenience factor is significant.

    As a former long time platinum medallion (when that was the highest level), I was always annoyed that Delta rarely flew into T. There must have been a common use gate or two back then because it happened once every blue moon or so.

  4. SandyCreek Avatar
    SandyCreek

    Brett, sorry for your friend’s loss – I am sure the friend appreciates your support.

    Am I out of tune to be expecting slightly more than “basic transportation” for first class? It felt like to me that the only material differences are a meal (which is that bad) and a larger seat. I’m an economy traveler by and large, and have accepted that the service level of economy class flights within the US are negligible, but even first isn’t encouraging as seen here.

    1. Brett Avatar

      Sandy – I dunno, domestic First Class is really just about food and more room. While I’d love more than basic transportation, I certainly don’t really expect it. Then again, maybe that’s why I’d never pay to sit there. If I had higher expectations, I might be willing to pay more.

      1. SandyCreek Avatar
        SandyCreek

        I am very aware that my hopes have been raised to a range unrealistic within north America after a round trip on China Southern between Guangzhou and Beijing (ironically that service is comparable to 1/2 of their service to / from LAX – look what competition does to them, especially when they have to contest for Beijing traffic flying to / from PKX with the bulk of premium traffic based north of center and preferring cars), but besides seat size and wifi, what you’ve described is really a less edible version of that flight in economy…

  5. melly Avatar
    melly

    Flight attendant missed my food and drink order on a $7000 dollar one way first class British airways trip. I finally got up and asked if I could have a drink too after I was 100% confident I had been completely missed. If the airlines are going to start charging “elite” prices then they need to lock in the service better. They should have offered you a snack tray or basket not the gross Bischoff (I’m so sick of getting these, it’s year 17 of being offered this)

    1. SandyCreek Avatar
      SandyCreek

      I second the complaint over biscoffs. Much as I appreciate Brett’s lovely jokes about Delta’s biscoff tunnels and know that swapping out or rotating snack offerings for thousands of daily flights is a logistically demanding affair that won’t occur without (a lot of) money spent, in a world where economy class service is so undifferentiated, I really do favorably remember the nicer snacks I’ve had – plantain chips and gold fish from JetBlue, undercover chocolate chips and stroopwaffles from United – and the comparatively unappealing offerings from American.

      It’s not the top of my priority list by any means – I am not going to go to EWR just for stroopwaffles – but it really does help improve the image of service onboard. A few things American can do:
      – start introducing new snack options, examples above
      – swap out that ghastly fresh brew coffee
      – offer more for-purchase options
      – for transcon routes, as xlrs roll out, please do something about that disastrous chicken wrap – it’s one of the worst inflight food I’ve had…

  6. Mark Avatar
    Mark

    Hi Brett. You’re a special friend to make the effort to be there for your friend during such a difficult time.

    Though you were generous in your “basic transportation” comment for first class, as SandyCreek said, first class should never be basic transportation. Unfortunately, I had a similar disappointing experience on UA from West Palm Beach to Cape Town via IAD traveling in business class, which after all of Kirby’s hype about UA being premium, left me with the impression it’s all talk. I usually fly Qatar to South Africa. That’s premium – UA, not so much. Many of the elements were in place to deliver a premium service, but the crew failed miserably and the result was a basic transportation experience in a more comfortable seat. As with your flight, the price was right, which made it acceptable but definitely not premium as compared with other carriers.

    Earlier this week my wife an I flew AA MRY-PHX-TPA in first class and I was encouraged to see how much the experience had improved. The
    MRY-PHX leg was on an ERJ-175 operated by Skywest. The flight attendant was very friendly and accommodating. Not much service on that 90 minute leg, but the variety of snacks offered was nice and the cabin was comfortable. The service on AA 553 PHX-TPA on a 737-800 was outstanding. The flight attendant was exceptional. In addition to being very professional and friendly, she delivered a well paced, graceful dinner service. We pre-ordered the Beef Wellington 100 year anniversary special dinner (one of 4 choices offered) and it was delicious, as was the accompanying salad, sour dough bread, and cheesecake. That was followed up with a second dessert of ice cream and coffee with Bailey’s Irish Cream. The service reminded me of other great flights on AA in the past and validated what a difference the crew can make in delivering a premium experience.

  7. John G Avatar
    John G

    Being an exPlat in DFW I get that breakfast a lot when I get upgraded.

    It’s awful. Tasteless eggs and burnt tasting potatoes. We have been complaining a while.

    The rest of AA’s food is better, but not that nasty egg stuff.

  8. Pilotaaron1 Avatar
    Pilotaaron1

    Sorry for your friend’s loss.

    Your review is pretty close to how I feel about American as well. In my experience, typically on time flight and usually great crews. It like they have the guts to actually become a great airline, but they just simply choose not to. Since I typically fly out of PHX, I’m on either AA or WN and I can safely say the last couple of years that the better crews are on AA.

  9. FrequentFlyerG Avatar
    FrequentFlyerG

    AA’s food in First/Business – especially breakfast – is notoriously bad, but I think they know we know and don’t even bother making an effort. Lunch/dinner (and especially the food in Flagship lounges) is different and, dare I say, may be getting better. On a flight from LAX to NYC earlier this week in Business, I chose one of their “Centennial” entrees and it was remarkably good. My attitude is – what really counts is my comfort, aircraft that aren’t from the Stone Age and fares (award or cash) that are affordable, and on that AA mostly delivers. Booking a seat, for cash or miles, on DL or UA upfront is almost comically expensive and evidently is intended only for corporate flyers on an expense account or the ultra-wealthy. EP is also achievable on AA whereas the top DL and UA tiers aren’t for mere mortals (plus on DL you have to watch Bastian’s smug mug on the safety video, and with UA, tolerate Kirby’s slamming his former employer every time he can). None of this excuses AA for their across-the-board uneven service, but you have to compare apples to apples.

  10. Eric R Avatar
    Eric R

    Looking at the seat back picture made me think of Allegiant in economy, not American in first class.

  11. JB14-Hrbek Avatar
    JB14-Hrbek

    Seat back entertainment is ok, I generally only use it for the moving map. I’ll pull out my ipad to watch stuff. It’s often annoying (except on long haul international) to watch on the seat back screens since it’s constantly pausing for every dang announcement. Fortunately, they haven’t figured out to to pause my streaming movies on my iPad ;)

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