Good Riddance, Southwest’s Open Seating (Trip Report)


Yes, it was a quick u-turn compared to my trip report on the flight up to Oakland. Open seating worked great for us then, but it was a different story on the return. In reality, I’m pretty happy to see assigned seating come to the airline.

The morning of our return started very early. We had a hot-air balloon ride scheduled, and that meant arriving at 6:45am. The weather was iffy with rain around, but they said we were good enough to go. Our balloon was the first of six to launch, and it was apparently a rare day when the winds took us north instead of south.

We had fantastic views and really enjoyed ourselves… until I got an alert saying our flight home was more than two hours late. It then slipped to a four hour delay. Crap. But here’s my ad for Southwest’s app. I was able to pull up the reservation and change it right there IN THE SKY for no charge. After weighing our options, we settled on a flight to LAX that was one hour earlier than the original flight. I checked in immediately after changing, but of course, we ended up with a brutal C7 and C8 boarding pass. That sucks, especially on a B737-700 where we would be some of the last onboard. I tried to pay for the A1-15 upgrade, but there weren’t any available.

This is when things got dicey for us. Our balloon pilot apparently got greedy trying to see if he could stretch our ride longer than the promised 40 to 60 minutes. At an hour and 30 minutes, we were up in the foothills looking for a place to land, and he wasn’t finding it. You don’t control the balloon; the wind takes you where it wants to go.

After one failed attempt in a small patch of an open clearing, there were some transformers approaching, and he decided he had to put it down in a very small patch of land. He skimmed the trees to slow us down, ripped several holes in the balloon, took a few large branches down, and plopped us down in a very small almost-clearing next to some grapes.

Safely on land, we were now getting somewhat concerned about the time. Would we even make it to Oakland in time for our flight home? The balloon company was doing everything possible to make sure that didn’t happen. Instead of getting us out of there, they had people come up in trucks to try to pack up the balloon first, paying no attention to the 19 passengers onboard. The balloon had been draped out over the vines, and they kept wrestling with this thing, ripping it at every turn.

In the meantime, they wouldn’t let us get out of the basket for awhile for some unknown reason. Eventually they did, but everyone was focused on trying to save the balloon and not on getting us out of there. They finally did get us into vans and we headed back, but it was now going to be a close call for our flight.

On the bright side, that morning saw an air traffic control mess in California thanks to both staffing triggers and low ceilings. It was not good for airlines, but maybe it would give us some buffer. Somehow, since our airplane was coming from Portland, it showed no delays. Of course.

We pulled up to the airport just about an hour before departure, and I relaxed a little. But then, I saw the very long TSA Precheck line and got nervous again.

There were CLEAR sharks telling people that if they had an Amex Platinum they could skip the line. They didn’t tell them anything else about sharing biometrics and all that, which I found fairly shady. In the end, it took us nearly 20 minutes to get through security.

Fortunately, by the time we got to the gate, they still hadn’t started boarding. I have no idea what was happening, but there seemed to be lengthy delays in getting some wheelchair passengers off the inbound flight. And then when they did get off, it took forever to preboard the group that may or may not have actually needed to get on first.

The airport was a cacophony of Southwest agents begging people to check their bags. That’s what you get when you start charging for checked bags; people try to bring everything on. My bag could fit under my seat if needed, and my wife decided to take a chance she could find a space onboard for her bag, but we knew chances weren’t great.

They finally called the C group, and the woman in front of me was completely bewildered. She just stood there at the pole, looked at her boarding pass, looked at the agent, and then looked back again. I couldn’t tell if she needed help or not. After all, she was in the right place. But finally she walked over to the agent, and I could hear the response. “No, it’s open seating, you don’t have a seat assignment, just take anything.” She walked back over confused, saying with mock outrage, “I’ve never heard of an airline doing that,” thinking everyone around her would nod in agreement. We did not.

Southwest 2741
October 26, 2025

From Oakland
➤ Scheduled Departure: 110p
➤ Actual Departure: 136p
➤ From Gate: 26
➤ Wheels Up: 145p
➤ From Runway: 30

To Los Angeles
➤ Wheels Down: 242p
➤ On Runway: 24R
➤ Scheduled Arrival: 235p
➤ Actual Arrival: 248p
➤ At Gate: 18A

Aircraft
➤ Type: Boeing 737-7BD
➤ Delivered: May 8, 2006 to AirTran
➤ Registered: N7726A, msn 33924
➤ Livery: Hot Dog on a Stick

Flight
➤ Cabin: Coach in Seat 3B
➤ Load: 100% Full
➤ Flight Time: 57m

On the airplane, I asked the cheerful flight attendant at the front if it was only middles at this point, and she said yeah. So, we decided to split up. While my wife decided to push back and look for an overhead bin with room — she found it in the next to last row — I just grabbed a middle up front and put my stuff under the seat, squeezing me into the middle.

I was going to take row 2, but that person in the window already had the shade almost entirely closed. I went to row 3, where I found a very sleepy woman with the window open.

The flight attendants were doing baggage ninja work, trying to find room for the last few people to put their things instead of making them get checked. Across the aisle from me was a guy with nothing under his seat and only a backpack in the overhead. The flight attendants asked if they could put that under his seat, and he said something about how he paid for a checked bag. I didn’t quite follow, but I can see that the flight attendants decided to just not confront him further. It was probably the right move.

It took forever to close the airplane up and get it ready to go. At one point, the pilots came on saying that we had been given a wheels-up time of 1:42pm which was about 20 minutes away. It took so long to get moving that we actually missed that time, only getting into the air at 1:45pm.

As we climbed into the cloudy skies, the woman in the window promptly slammed the window shut. WHAT? This was an outrage, but I couldn’t say anything. The laws of the sky say that window was hers. I looked across the aisle, but then that person shut it as well. The best I could do was see the sliver of window still peaking out from the seat in front.

Then, my seatmate decided she was uncomfortable in that position, so she switched.

COME ON! Not cool.

I spent the next 20+ minutes trying to get connected to wifi. It did not go well. The thing just kept spinning, but I suppose it did keep me busy for a bit. We reached cruise altitude, and about halfway through the flight, it magically started working… barely. At least I was able to get to the moving map and eventually watch a spotty NFL game. With no window, it’s all I had.

I had a cup of water and snagged Maui Monk pretzels as well. And then it was time to descend. LAX had poor visibility that morning, but did it still? I had no idea. The window was closed. But then, about halfway into the descent, the window woman opened her shade just about halfway so that I still couldn’t really see anything because her head was in the way. Little did she know, she made a powerful enemy on that flight.

When we finally got off the plane, I could see it was sunny, though with a lot of moisture in the air.

I got off the plane quickly but then I had to wait for ages until my wife got off at the back. We cruised by the newly-JetBlued gates which seem to have gotten a bit of a makeover.

Then we headed outside. It’s not Long Beach, but being able to walk to the LAX-it lot next door and hop in a Lyft on a Sunday with little traffic was about as good as LAX can be.

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Brett Avatar

18 responses to “Good Riddance, Southwest’s Open Seating (Trip Report)”

  1. Mike Avatar
    Mike

    Lets see if anyone has anything new to add from the blog 2 days ago on this or if everyone will just lob the same complaints at each other.

    1. Bill from DC Avatar
      Bill from DC

      I’d like to complain about your proactive complaint.

  2. MK03 Avatar
    MK03

    Offtopic to the article, but there’s been some big news coming out of Japan. 2025 isn’t even over yet, and Airlines We Lost 2025 hasn’t even been written yet, and already we have an upcoming entry for Airlines We Lost 2026 with the closure of Air Japan.

  3. ML Avatar
    ML

    Based on this trip, Southwest seems to be flying really new -700s, this one going back to the future.

    1. Common Sense Avatar
      Common Sense

      Must have been done on purpose, especially after last trip report’s error. I guess AirTran is being split off Southwest for those who prefer the old Southwest. ;)

  4. Luuk van Erp Avatar
    Luuk van Erp

    This story reminds me of the time in the mid-80s in which I operated a hot air balloon in the Dutch countryside. It’s where my love for flying first developed. Those buggers could be tough to land sometimes, but the view was unmatched. I pushed for KLM to open a hot air balloon division, offering flights during long layovers at AMS, but the idea never took flight. Maybe one day in the future.

    As for your time at OAK, I’m guessing you didn’t have time to stop by the Oaklandish store in the terminal. I always find great items there to bring home for the grandkids.

  5. Bob V Avatar
    Bob V

    I got rebooked at the last minute last time AA screwed me. I ended up in a middle seat. Seems that is the norm in a last minute rebook. I do not like it either when the person on the window seat closes the shade during a day flight, especially when the visibility is good.

  6. WN Avatar
    WN

    Just caught a minor typo :P
    “Delivered: May 8, 2026 to AirTran“

  7. Matt D Avatar
    Matt D

    N7726A was delivered next year to AirTran?

    Wow. Pretty cool.

    1. Brad Avatar
      Brad

      A sign that the 7 Max will be certified soon?

  8. RKC Avatar
    RKC

    Assigned seating does not guarantee a window or aisle seat. If you have last minute changes to your travel date or times, most likely you will end up in the middle even with assigned seating. This has happened to me on UA, DL, and AA more than a few times. WN had no choice because this is what travelers want, along with extra leg-room seating. These changes should have happened over a number of years, but management fell asleep and now the customer and the employees have been hit with too many changes too quickly. In terms of AF, in 1974 WN kicked off DAL-SAT for $20 each way– in 2025 dollars that fare equates to $131 each way. So a little perspective is needed by Cranky’s loyal followers on AF. I will continue to fly them because: 1) Companion Pass 2) If a Basic Economy fare is cancelled, I receive a credit to be used within 6-months–whereas the big 3 just take your money if you don’t travel on that day. 3) Any complaint I have ever lodged with them was handled quickly and with satisfaction. Last time on Delta–their response to flight cancellation was “showing our goodwill here’s a $30 travel voucher”. Worthless!

  9. Nomoreoak@gmail.com Avatar
    Nomoreoak@gmail.com

    It’s been forever since I flew out of OAK but if the security line was long we just went to the other terminal. It was always faster to walk vs standing in line.

  10. SubwayNut Avatar

    Your story reminds me of a round-trip I took on AirTran/Southwest LGA-ATL back in Spring 2014 while they were merging.

    I booked a round-trip on Southwest’s Website (for the much better cancelation policy) flight down was on AirTran, back on Southwest. I couldn’t figure out how to assign myself a seat on AirTran but got assigned the window in the first row of coach so I was happy. That was my only flight ever on AirTran.

    On the way home I checked in at T-24 hours and got like an insanely good boaridng postion like A30. The flight was full, but I snagged the very front row window seat, and managed to run off the plane to just make the bus home with the next M60 not in Queens yet.

    I remember some confusion in the gate area from passengers not understanding Southwest’s boarding process, and a woman getting on the plane asking the flight attendant “Where do I sit? they took my entire boarding pass.”

  11. southbay flier Avatar
    southbay flier

    To be fair, if you change your flight on a legacy airline last minute, you also have a good chance to be stuck in a middle seat. But, if you have status, you can at least get a more premium middle seat. The only advantage is that your boarding group would be earlier and you’d have a better chance of getting bin space.

    1. Brad Avatar
      Brad

      I’ve seen that basic economy in combination with E+ on UA helps that situation somewhat for the frequent UA fliers. I’m guessing that DL and AA work the same but have no experience to verify this.

      As a caveat, I hardly ever change flights, I know where I’m going and when to go well in advance so I have somewhat limited experience with actually having to do this.

      Even on UA, I check in as soon as I can (one of the many factors in a complementary upgrade to F is check in time), I typically look at the seat maps to see how the plane is currently arranged for empty seats.

      Side note: before basic economy when everyone on the flight had a seat you could estimate load pretty well from the seat map, but no more – I had to take a CRJ-200 this spring and at check in the flight had fewer than half of the seats assigned on the seat map, it departed 24 hours later completely full so there were a LOT of basic economy fliers waiting to be assigned a seat, which on a CRJ-200 will never be a middle, perhaps the *only* positive to that jet.

      With the buy up to E+ (or the “preferred” seats) the back is often pretty full with people that paid for a seat assignment (not basic economy) but there are often E+ or preferred seats that are decent and if you move flights before they start assigning seats to the basic economy folks your chance to score a decent E+ or preferred seat is pretty good. If you get stuck in a middle, keep checking regularly, if they upgrade someone out of E to F there is a pretty good likelihood that you might be able to score that window or aisle that just vacated due to the upgrade. This works until they take the flight over at the gate and you can no longer make a seat change.

      All of this presupposes that you either will pay for those seats or have status that allows you to select those seats.

  12. John g Avatar
    John g

    These flights are full as they can be. And people on this site always go after airline for having extra capacity as it’s not good business.

    What that means is if your flight is messed up, you’re gonna have to squeeze into a few seats on the next one, and it’s not like most flights have a bunch of ones to choose from.

  13. David M Avatar

    Regarding the backpack in the overhead bin guy and his comment about paying for a checked bag, I’m guessing his thought pattern was that he’s entitled to some bin space and the under-seat space, and since he paid to check his bigger bag, he can put has backpack in the overhead bin and have more room for his feet. Or along the same lines, he paid to check his bag so that he could have the space for his feet.

  14. HBAlbany Avatar
    HBAlbany

    Seventeen responses so far and not one discussing the balloon wreck. Not a fan of Southwest any more but if this trip report taught me anything, it is that WN still beats a hot-air balloon.

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