I Will Miss Southwest’s Open Seating (Trip Report)


I’ve hit the age where it’s time to start celebrating half centuries. This time, my wife and I headed up to Napa to go join a friend for his 50th. You’d think I would have flown Alaska to get my elite status, but… no. For the flights we would have taken to Santa Rosa, the airline wanted over $800 roundtrip each. No thank you. With that off the table, my wife decided she wanted to fly out of Long Beach. Southwest it would be.

This was a somewhat nostalgic trip, because it may very well be the last time I fly with Southwest before open seating goes away. On the way up, I remembered why I’ll miss it, and that’s the focus of today’s post. The return? Well, that was a different story entirely.

We looked at both Sacramento and Oakland, but Oakland was the better deal at $343 roundtrip, so that’s where we went. It was a basic economy ticket, but I didn’t really care since assigned seating hasn’t started yet. There aren’t enough differences to bother buying up until that happens.

I checked in for our first flight 24 hours in advance, and we had a quite nice A44 and A45. This was going to give us the pick of the litter onboard, including in front of the wing which will soon cost extra.

We took a Lyft to the airport, and I appreciated how much room there was to get dropped off at the newly-rebuilt curb area in front of the terminal.

We went through security where there was no line, and we walked over to our gate. The terminal was absolutely packed with travelers.

With nowhere to sit, we just lined up at the boarding poles and waited. Maybe I did get a little sad standing there. Maybe I did give a pole a hug. You can’t prove it. Oh wait.

The plane had arrived on time, but I was worried we were going to be late when early boarding went very slowly. Then things sped up.

Southwest 2402
October 24, 2025

From Long Beach
➤ Scheduled Departure: 1p
➤ Actual Departure: 1259p
➤ From Gate: 6
➤ Wheels Up: 106p
➤ From Runway: 30

To Oakland
➤ Wheels Down: 159p
➤ On Runway: 30
➤ Scheduled Arrival: 220p
➤ Actual Arrival: 210p
➤ At Gate: 26

Aircraft
➤ Type: Boeing 737-7H4
➤ Delivered: December 8, 2025
➤ Registered: N225WN, msn 34333
➤ Livery: Hot Dog on a Stick

Flight
➤ Cabin: Coach in Seat 7F
➤ Load: ~90% Full
➤ Flight Time: 53m

Eventually they called the A group, and we slowly made our way up the ramp in the front instead of doing the end-run up the back stairs. We grabbed seats 7E and F. My wife loves flying from LGB but she absolutely hates open seating. This time, she had a new reason to hate it. There was a guy sitting in the aisle in front of us, and as people walked by asking if it was open, he said the seats were being saved, which is obnoxious but not against the rules. His partner in crime boarded toward the very end, and it was just a single person. Because of that, they ended up with an empty middle on the mostly-full flight. That is the kind of scheming strategy that will not be missed, but in this case, I didn’t bug me much. We had our seats.

Despite the slow early boarding, we pushed back a minute early. It was then that I decided to be one of the first to test Southwest’s newly-free wifi on its first day in operation, October 24. (Thanks T-Mobile.) I was on an old B737-700, so I had no hopes of functional wifi, but that didn’t stop me from trying. And then… a miracle.

It logged right in and got me about 5 Mbps download speeds. It was functional enough that I could even do a little work. All I had to do was watch a T-Mobile commercial. It was well worth it.

We were up in the air very quickly. It was a particularly-smoggy day in the LA Basin, but it was a smooth ride as we climbed above the pollution.

We took a right just past LAX and there were some spectacular views.

Then as we passed north into the valley, I could see a B747 between Westwood and Century City getting ready to land at LAX. That was an exciting start to the trip.

As we kept climbing, the flight attendants came through. I had a glass, er, paper cup of water. It took awhile but eventually the flight attendants came through with those Maui Monk pretzels that are so good.

While we were at cruise, I got a text from our friends who were dog-sitting saying that there was a problem and we needed to call when we landed. Oh great, that got me anxious for the last 20 minutes as we descended into Oakland on a partly cloudy day. It turns out that one of our pups decided it would be fun to wreak havoc, but at least it wasn’t catastrophic. I tried to enjoy the approach, and did snap this shot with our shadow in view.

After briefly contemplating an immediate u-turn, we thought better of it and stayed the course. We waited for our friends to come pick us up. With time to kill, I thought we’d try to use the Priority Pass membership I’ve never actually used despite it coming with a credit card. We walked over to a very empty Terminal 1 and were thwarted when the lounge desk guy required a boarding pass. Since we had already flown, we weren’t going to be allowed in. Rats. But you know, that place was packed, so we didn’t miss much.

Instead, we visited one of the empty eateries and shared an overly-greasy and mediocre quesadilla. Then it was off to Napa.

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Brett Avatar

42 responses to “I Will Miss Southwest’s Open Seating (Trip Report)”

  1. Hajime Sano Avatar
    Hajime Sano

    Nice trip report! I’m not a fan of open seating. I rarely fly WN, so it doesn’t affect me too much.

    That plane defied time thanks to a typo! It was delivered in 20025. :-)

    I’ve always wondered, what is the definition of wheels up and wheels down? Is it when the plane actually gets airborne and when the wheels first touch the runway?

    Thanks for another great trip report!

    1. John G Avatar
      John G

      That is the definition yes. Wheels up as you leave the runway, wheels down as you hit it at your destination.

    2. SEAN Avatar
      SEAN

      “That plane defied time thanks to a typo! It was delivered in 20025. :-)”

      You’re not the only one to catch that, I was like… woops Brett made a little boo boo!

    3. Brett Avatar

      Haj – It says 2025, not 20025. You can’t prove otherwise! ;) (It’s fixed.)

      And yes, in even shorter terms, there’s out, off, on, and in. Out is when you push back (though some, not I, measure this as when you release the brakes). Off is “wheels up,” when you leave the ground while on is when you’re back on the ground, “wheels down.” And then “in” is when you arrive at the gate.

      1. Steven Avatar
        Steven

        Pretty sure this should really be 2005 not 2025. It’s a -700 :P

  2. Zach Avatar
    Zach

    God I hate everything about Southwest and hope they go bankrupt and cease to exist entirely.

    1. Mark Avatar
      Mark

      Then don’t fly them. But wishing over 72000 people, many with families to support, become unemployed is harsh.

      1. Durkin Avatar

        I like flying when F/A were single, Captain was divorced, co-pilot/FA planning a big wedding so a big free party to attend.
        Then the religious people with families entered the industry.

    2. Brad Avatar
      Brad

      And I thought I disliked WN! ;-)

      I’ve well documented my dislike of much of what they did, and then they messed it up going forward as well.

      But I end up on them once every 2-3 years (less than 1% of my flights) when the timing and destination just work best.

      They have a good safety record and their on time is on par with the big guys, generally and so I’ll take them even if I don’t really *like* it.

    3. O'Hare Is My Second Home Avatar
      O’Hare Is My Second Home

      Zach, I feel the same way about Delta and JetBlue. And, no, I don’t care about all of those people losing employment because I’m a sociopath and a sadist.

      1. Bill from DC Avatar
        Bill from DC

        Lol good answer

  3. Sean Avatar
    Sean

    I never had an issue with SW open seating. I will miss it. I go between SW and AA.
    Nice photo of the 747 landing at LAX.

  4. Emil D. Avatar
    Emil D.

    Because SW never instituted a policy of not saving seats and policing Jetbridge Jesus’ I refused to fly them. Let the steerage pax fly them. And now with their high prices (more than Delta in many cases) screw them.

  5. Mike Avatar
    Mike

    I will *somewhat* miss it too. Certainly having the basic economy price for the open seating has been a bit of a travel hack. Being 6’6 and having some anxiety over getting a middle seat on a long haul, Im glad its gone for their totally full flights where you’d spend 100 dollars for early check in and still be in the b group, but it was nice for emptier flights.

    In the end it was a process that logistically wore out its expediency.

  6. Jason Avatar
    Jason

    Being a WN flyer for 33 years and counting on lightly booked flights WN open seating will be greatly missed. But honestly seats assignments can’t come fast enough. Hip hip hooray!
    One question did you both ask for water during the Drink service or did they just decide to do Water only service? Because LGB-OAK is NOT a XE (express water only service flight). As a Paying Customer YOU need to write a complaint letter to Southwest. Why because flights with block times 1hr plus are FULL beverage service flights and SO many new Flight Attendants aren’t keeping up to WN standards for service and are just being LAZY doing water service on Flights that have more then Ample time to get Everyone a drink of choice. With EML coming soon these passengers will get an upgrade service choice but WN needs to drastically increase overview of their Flight Attendants because so many just cut corners trying to do the bare minimum in everything under 2hrs .

    1. Brett Avatar

      Jason – I asked for water. This was a full service flight in both directions. Stand down, sir! ;)

  7. Jason D Avatar
    Jason D

    SW could have remained a solid airline except they let some of their passengers ruin the boarding process. And now the attitudes of many of their GA’s and FA’s has definitely changed. Why would anyone fly them when you can get better service with other carriers and not have to worry about seat savers, etc?

    1. JT8D Avatar
      JT8D

      The issues were deeper than their boarding process.

      They went from being one of the most agile managements to one of the most conservative. Herb Kelleher did a great job as CEO, but you could argue that his biggest single mistake was in succession planning.

      I have also talked to people who were there during the “glory years” and what struck me is how much depended on Herb himself. Whatever it was about Herb that made Southwest Southwest, there was stuff he failed to institutionalize.

      What Southwest did instutionalize was selecting line employees, and that certainly wasn’t nothing. But as good as the line employees were, the essence of Herb-era Southwest depended on more than that, and something was very much lost when the position of CEO went from Herb to Parker (remember him?) to Gary Kelly. Gary Kelly was given the keys to the kingdom and, at the end, lost them.

      1. Brian W Avatar
        Brian W

        There is always a change from an entrepreneurial founder to a CEO who just manages the business. The same was true at JetBlue, TWA, and Pan Am. Doug Parker grew WN to compete with the likes of DL, UA, and AA. He had his faults, but helped make SWA the largest domestic US airline.

        1. kishoreajoshi Avatar
          kishoreajoshi

          Doug Parker? WN??

  8. Mike Avatar
    Mike

    Im of the opinion that those who judge extra time boarders are way worse than anything those extra time boarders do themselves… I have used extra time on southwest when traveling with my wife, who had a valid reason but not one that would be apparent to the average gawker standing near the gate…

    Some people on here and on social media love to show their hate and ignorance towards others about an issue that affects them little to none…

    1. Chuckie Avatar
      Chuckie

      It’s not the people who really need the extra time to board, it’s the others who abuse the system and have SW do nothing about it.

      1. Mike Avatar
        Mike

        You have no way of knowing people are abusing the system, youre just making prejudicial statements about what you are visibly seeing which is devoid of any facts or context, as it should be…

        1. Lost Luggage Tag Avatar
          Lost Luggage Tag

          @Mike
          I’ve seen Jesus Jetway & the accompanying Twelve Disciples boarding as a group and the gate agents can’t say a word.
          These are the ones who cause the friction.

          1. Anthony Avatar
            Anthony

            They are not required to allow the entire traveling party to board with them. When I was a gate agent, I always cut that off. I would tell them only the individual tasked with assisting the disabled passenger could pre-board. There is no way one person needs 6 people to assist with their bag and seat belt.

            1. CraigTPA Avatar
              CraigTPA

              Open seating gave passengers an incentive to abuse preboarding so they could all sit as a group. With assigned seating, now the group can get assigned seats and only the passenger needing assistance and a single assister need to preboard.

              Yes, more rigorous policing could have prevented this with open seating, but it puts gate agents in a position of having to be combative. Assigned seating solves the problem.

              Just another reason I’m glad to see Bingo Boarding go away.

  9. Bill from DC Avatar
    Bill from DC

    I didn’t love it or hate it. Sometimes it worked to my advantage, others it was a disadvantage. Being forced to buy up to early boarding was annoying. As was the cadre of early boarders knowing they didn’t pay.

    The option of buying more legroom is far more appealing to me than anything WN offered previously. For me at DCA it takes them from “do not fly unless going to MDW” to “will consider” which is a huge jump.

    Basically it worked for them for many years… Until it didn’t. Life marches on. Change is inevitable. Yada yada yada.

    1. Kilroy Avatar
      Kilroy

      I share a mostly similar sentiment. While I consider WN and would fly them, it’s rare that I do so, as they tend not to fly nonstops on the routes that I usually take and are often far more expensive than other options when they do.

      That said, while I fly basic economy 90+% of the time, and thus assume I’ll be in the last group to board (counting it as a bonus if I can board in time to avoid having to gatecheck my rollerboard), I never assigned much value personally to the lack of assigned seating on WN (read: being able to try snag a “better” seat without paying for it, by checking in exactly 24 hours ahead of time), and basically considered WN’s product as being basic economy level on the legacy airlines (as I rarely checked a bag even when it “flew free” on WN, either).

      I do, however, appreciate the opportunity to buy up to a seat with additional legroom occasionally, especially on longer flights and those at the beginning/end of the day when I’m likely to want to rest or nap on the flight.

  10. Andy Ymous Avatar
    Andy Ymous

    I have once in over 10 years of having a priority pass been denied upon arrival as long as I had a boarding pass. This outlier was recent and an amex operated escape lounge. Often times you can just give your flight number.

  11. Ian L Avatar
    Ian L

    I’ll miss open seating a bit. Less so now that I’m usually flying with someone, so getting two seats together on a mid-late B boarding pass winds me up in the back of the plane more often than not. But the slightly quicker boarding and “grab the first open window seat I see”, plus the orderly queue where you knew how full seats and bins would be when you got on was nice (vs. boarding groups where it really really depends on how elite-heavy the flight is and I no longer fly enough to have a good feel for that on most routes).

    Probably gonna wind up flying WN less too, what with Delta providing more AUS nonstops now, to the point that I’ll be dropping my WN CC prior to renewal (but not the Delta one because due to spending patterns that card still pays for itself). Will still burn Chase points on them…WN is significantly more useful here than UA…but paid fares will happen a bit less.

  12. JasonInDEN Avatar
    JasonInDEN

    As others have already hinted, Open Seating is a good idea only if policed rigorously. People lining up far earlier than the position on their pass, “saving” seats in an effort to get an empty middle aisle (as happened to Brett), etc. became so frequent as to essentially be the norm. The sense that the SW gate agents had completely lost the will or desire to actually do anything about it is thick. Southwest employees in general seem utterly miserable lately.

    If nothing else, traditional reserved seating, regardless what other problems it introduces, neatly undercuts the ability to cheat. Most people default to being selfish, irredeemable malcontents if they perceive some personal benefit to be had, no matter how minor—So you have to structure the process, any process, so that it removes the reward.

    Maybe something unique and special about Southwest is dying in the process, but I don’t care. It was clearly time.

  13. Eric in ICT Avatar
    Eric in ICT

    Thanks for another fun trip report. Longtime Southwest guy and it’s my first choice when I can. I, too, will miss open seating and the features that made Southwest different for so many years. The family boarding and pre-boarding abuse — not so much. From a few recent trips on WN a lot feels uncertain and different, but you still frequently get the fun employees and experience. I hope at least that doesn’t go away.

  14. Sheila Krueger Avatar
    Sheila Krueger

    Several years ago, I was able to work with David Pogue and Southwest at Terminal 4 in Phoenix to “test” two different ways to board a plane (with assigned seating)!!! There were two analysts who had theories about a “fast” way to board with assigned seats, so we boarded the plane three times. Once using the A-B-C no assigned seats, the second from the back to front, then finally from windows to aisles. We had empty suitcases to bring on board to make it as real as possible.

    David had a film crew there to film the entire process(es) and after three hours the assigned seat processes beat no seat assignment no matter how it was done.

    The entire experience was chronicled on NOVA Making Stuff Faster (which is still available on YouTube)!!

    1. Bill from DC Avatar
      Bill from DC

      This sounds extremely interesting, I’d love to hear more about it

  15. Yo Avatar
    Yo

    I’m flying them in a week or so, not a big Southwest fan (retired America West/American) so I don’t fly them much. I hate the cattle call, so I will look forward to the assigned seats. Southwest has nothing left to differentiate them from any other carrier now.

  16. Al Avatar
    Al

    Intra California airfares are just ridiculous and out of control…$343. As someone who lives in NorCal and makes occasional trips to SoCal, it’s shocking how much it costs to fly down the coast. Perhaps Brett can analyze what’s going on and post his findings.

    1. Brett Avatar

      Al – I thought the $800 on Alaska to Santa Rosa was far worse! I didn’t book this too far in advance, because plans didn’t firm up that quickly. So that was one issue. But also, yeah, it’s stupidly expensive these days. I was actually supposed to go to Phoenix the week before, but by the time those plans firmed, it was over $500. I drove.

      1. Brad Avatar
        Brad

        Cranky, Is this a somewhat recent development in airfares? Is the Scott Kirby talk about taking excess capacity out of the system coming true and giving the airlines some pricing power? Or is there some of the “Elliott effect” going on here, especially at WN? Combination of factors?

        I’ve noticed creeping airfares the last few months, but nothing horrible, no $800 runs for a few hundred miles, just fares that used to be $225-250 round trip are now $275-325.

        I typically book 30-90 days in advance but even a last minute trip early this summer wasn’t much off normal, at least not THAT much off compared to yours.

        1. Brett Avatar

          Brad – Not really. Southwest has been increasing intraCal fares for a long time. The $800 fare was just Alaska pulling availability to full fare during peak season in wine country.

      2. NedsKid Avatar
        NedsKid

        I guess it somewhat depends on ones financial situation and willingness to tie up money (that will get used eventually) but I seem to keep a rolling credit balance with a few airlines and make speculative bookings when fares are low (and plans not quite yet firmed up) as these days you can cancel without penalty. You just need to make sure the apply the credit to something you actually fly before it expires (unless it’s an airline like NK or AA where each time you cancel a ticket it re-issues for a year from the ticketing date or cancel date versus the original credit issuance).

        On a rare occasion I’ve taken advantage of a really cheap fare like a $29-39 on Frontier that would be throw away. Though 60% of the time on Frontier (on a sample of 5 times I noted), since I wasn’t using it and couldn’t refund, I checked in anyway and the flight got delayed so long or canceled that I ended up getting a refund plus a voucher.

  17. Brian W Avatar
    Brian W

    @Brett, I thought you were working on your Alaska elite status. Why did you opt to fly WN instead?

    1. Brett Avatar

      Brian – Yeah, well, the $800 to Santa Rosa was too much, and that was the only way I was going to convince my wife to not fly from Long Beach on this trip. So… oh well.

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