Make the Most of an Overbooked Flight – AARP
This went live a month ago, but I didn’t realize it was actually published electronically until this week. AARP asked me to write an article about strategies for getting bumped.
Airlines Are Offering Passengers Plenty of Choices — but Does It Make a Difference? – Travel+Leisure
Here’s an article looking at the increasing trend toward customizing the air travel experience for travelers. I was quoted alongside many others.