Cranky on the Web: Southwest and Its MAX Problems

The 737 Max is out until August, so how will Southwest Airlines handle it?Dallas Morning News
Mitchell Schnurman dove into a variety of Southwest’s problems, some caused by the airline’s MAX fleet, and asked me to chime in on it. The biggest issue is the huge increase in cancellations at the airline, something that hasn’t gone unnoticed by customers. (You can see the chart in the article.) But will it have a lasting impact on the airline’s reputation? Not if it can fix the problem sooner rather than later.

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12 Responses to Cranky on the Web: Southwest and Its MAX Problems

  1. hk says:

    https://www.cbsnews.com/news/boeings-response-to-the-airbus-a320-revamp-is-simple-nothing/
    I was amazed with the fact that you foresaw the problem nearly a decade ago. Boeing should have listened to you. (sorry for being off topic)

  2. Chuck says:

    I had a CHS-BWI-OAK run last month (yeah, they fly Baltimore to Oakland, and with the pedal to the metal, apparently; it only took 5 hours!) and they had us swapped from a MAX 8 to an -800 weeks in advance. Maybe it’s because I was one of the lucky ones, but my experience was that they’ve handled this so well.

  3. mschoenmd says:

    have to subscribe i.e. pay – to read this article

  4. andersoncd says:

    Can’t read the SW story unless we sign up for the Dallas News???

  5. TriGal says:

    One big issue that’s rarely mentioned in any article about Southwest’s cancellation issues is that SWAA doesn’t have reciprocity with any airlines, so it’s limited to rebooking only on its air carrier. Most air carriers have interline agreements and, while they don’t want to put their passengers on another air carrier, they will, and they do. Southwest absolutely will not. Southwest will refund your ticket and tell you to reserve a seat on a competitor, but by then, there are only expensive walk-up (and often one-way) fares available. Not good for many of SWAA’s passengers who don’t realize this until it’s too late!

  6. Rich says:

    I’m on an iPad and just clicked on the link and had no problems reading it. 5 hrs bwi-oak? Did you ignore the 3 hr time difference?

    • Chuck says:

      No? The nonstop has a 6-hour block time, and we had light headwinds. Announced flight time was right at 5 hours BWI-OAK.

  7. Colin says:

    hey Cranky

    First time long time

    I could read the article due to the Dallas news pop ups on my mobile.

    Just thought you should know.

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