This week’s featured link:
Chief Operating Officer gives Delta operations update – Delta News Hub
And here’s what Delta said happened in its own unbelievable IT failure. Power problems, backups failed, blah, blah, blah. I had a lot of reporters ask me this week if I thought this would permanently damage Delta. No, not when it’s just one failure. But I still just can’t understand how an airline, which is so dependent upon technology, can allow things like this to happen. It’s just mind-boggling.
Two for the road:
Delta outage a hard hit to reliable brand: Column – USA Today
While we’re on the topic, I thought I’d include this one. I couldn’t agree more, and I’ve written here about how Delta’s biggest enemy is going to be its own cockiness. If this outage knocks Delta down a peg or two, then it might be the best thing to happen to the airline.
Phil Bakes, who led Eastern Airlines and Continental, dies at 70 – Miami Herald
Those who lived through the Lorenzo years at Continental and Eastern as well as those who read Hard Landing (which should be everyone), will recognize the name Phil Bakes. He just died at age 70. I always had a vision of him as a tragic figure who meant well but never was able to escape the shadow of Frank Lorenzo… at least until he left the industry. (I’ve spoken with others who feel differently.)