Topic of the Week: Your Comments on the Blog


This week’s topic is more administrative than usual, because I want to get a better understand of how you’re commenting here on the blog. Comments are really important and I think there tends to be great discussion on this site. Though there is the occasional comment deletion necessary, I’ve had no reason to think about moderation because the conversation is nearly always civil and substantive.

A couple months ago, I switched our email system to allow people to comment directly from the email notifications thinking it would help spur more comments. While the rate of comments hasn’t changed, it turns out that very few of you are using the email comment option. So, help me out. Do you not like the email comments for some reason? Is there something technically wrong or is it personal preference? Let me know so I can keep fine-tuning how comments work.

Now, back to airlines.

Get Cranky in Your Inbox!

The airline industry moves fast. Sign up and get every Cranky post in your inbox for free.

73 comments on “Topic of the Week: Your Comments on the Blog

  1. I read from the web, and I comment (occasionally) from the form on the web page. I don’t have any real interest in connecting to stuff like this through email.

    Thanks for a consistently interesting blog!

    1. I agree with Grichard, I’ve never subscribed to the e-mail version, so I’ve never used it. I do wait every day until 13:00h (Europe) for a new blog to arrive. Hate the Wednesdays ;)

      1. Same here. I have usually read the blog post before I start sorting through the daily deluge of email.

    2. I too read on the web and comment through the web. My email is overloaded as it is, I don’t use it for reading blogs.

      1. Same here. However I did link this sight from another blog that I read regularly, Although a transit blog, I did note the similaraties between the two & highly recommended it to all readers there as we were discussing transit to LGA in recent days.

    3. Same here. read & comment here. I do like getting the email notices whenever any further comment is posted on a post i’ve commented on. plus i like the buzzing on my phone :-).

  2. Agreed Grichard. I read on my laptop at work, or maybe through a tablet. I see no reason to email a comment in.

  3. If you email a comment in, how does it display your name? I’m assuming it displays your email address. I don’t want my email address published and end up in any more spam databases than it already is.
    The other thing is, old habits die hard.

        1. In the next version of Postmatic there will be a feature in which when you are reading the post in your inbox you can reply with the word ‘update’ to have the full conversation on that post emailed to you immediately. You can then jump in on that conversation from your inbox as well. Expect it next week.

    1. I discovered your site via the SkipLagged kerfuffle.

      I too was worried that if I emailed in a comment it might show my email address.

      Does it?

  4. I may be the odd ball out here…

    I’m not a big fan of comments in general. They rarely add to the discussion. I’d love to have a setting where I could (by default) hide all of them (across all news sites), in perpetuity: meaning that I would not see any comments for any news/opinion/etc article unless I took some explicit action (like clicking on a link or etc).

    Put another way:
    Your text is consistently well thought out and planned. Most comments (in general, across the web) aren’t.

    1. Lol, I think your comment for me falls into that not-very-well-thought-out category :)

      The posts on CF are excellent, and many of the comments add to it.

    2. A comment commenting that comments rarely add to the discussion, which ironically has generated further comments.

      Great stuff! For me the blog gives valuable information, and the comments further information and entertainment. I would not have seen this comment to comment upon by just reading the email.

    3. Outer Space Guy.. I generally agree with you on comments, and I’ve written a grease monkey script to hide them on my local news site.

      Cranky’s site is one of those I almost always read the comments, and participate in. They’re generally good.

    4. The website Above The Law handles comments in this way, they seem to be hidden until you click the link to explicitly show them. However, I believe it’s just far easier to simply not scroll all the way down ;)

    5. I’m gonna have to go ahead and disagree with you on that, Outer Space Guy.

      I often find comments more interesting than the original story. Many times the readers have a different perspective, or can shed more light on a topic.

      The one thing I wish sites had was a way to more easily show the new comments. More like a news reader.

  5. I also read the blog from the web. While new post come online promptly before 13.00 (CET) it has been my experience since you switched email system, that the email have a worse on-time arrival than Southwest. So commenting from email has not really been a useful option.

    1. Yea, Sorry about this, Kenneth. Nothing upsets me more about our delivery time than being compared to Southwest :P

      The problems that we’ve had with delivery on this site are directly related to some limits imposed by the web host. We’ve been working behind the scenes with CF on that for about a month now.

      It’s been such an issue that we’re re-writing our entire delivery system to be able to work around limits imposed by hosts. We hope to have that ready in the next few months. Sorry about this….

  6. Maybe the lack comments just reflect how spot-on your commentary is? Nah. Honestly, I hadn’t noticed the new functionality.



  7. I always read the articles after I receive the email. Since the comments don’t appear in the email, I’d rather go to t he webpage, read the article there and then the comments. If I’m going to comment, I like to see what other people have already commented.

  8. First of all, thanks for what you do.

    Regarding the comment process, The former process wasn’t broken. It didn’t need fixing. Thanks

  9. I read your email version, and if it’s something of particular interest (controversial – in particular!) I like to see the reaction. If you could move the “view this post online” to the top of the page, that would be useful. Otherwise, I appreciate and enjoy your work – as well as some of the well thought out comments!

  10. I read from the web because the email delivery time is very sporatic. It comes any time from 9:00am EST to as late as a few days later (still doing this). The email is always well after I want to read the blog.

    I also prefer to read other comments first before making a comment so I avoid redundant comments, or make mine as a reply to the appropriate one.

  11. Hey CF,

    Jason from Postmatic here. We are the folks that make the commenting
    system. I’m happy to answer any questions anyone has and would love to
    hear any and all feedback.

    We are still in beta and this community of folks has been more than
    generous in giving us a try. We really appreciate your patience and

    Fire away, Jason

    1. Jason, I’d probably like the function better if it didn’t decide that my posting name is my email address without the domain…

      1. Your posting name will show up as the first part of your email address
        (without the domain) if, when you signed up, you did not choose a
        preferred name. We auto-generate (but hide your full email address) if
        that is the case.

        A little bit of this is tied up in WordPress limitations and difficult
        to explain.. but the quickest solution is to ask Cranky to edit your
        user and assign you a nice name. :)

    2. Jason,

      I don’t tend to comment through email because as others have said, I want to avoid being redundant… but I really appreciate that you and your team are trying to improve the commenting system and that you’re open to feedback. I personally would appreciate the addition of avatars. It makes it easy to scan for people who always make interesting comments, and to scan to ignore folks who don’t. :-)

  12. Not to sound like a broken record, but I also read your blog on the web while drinking my morning coffee, so I don’t really have a use for the e-mail commenting system. As someone else said earlier, my e-mail is already clogged up as-is, so I don’t usually subscribe to newsletters or blog notifications via e-mail.

  13. I read the articles daily, but haven’t commented much. It’s not that I don’t want to comment or have a discussion with others. Usually, someone’s already made the point I’d have made. Or, I’m just too busy to do much more than read and move on. But I do enjoy reading others’ comments, and appreciate the robust and varied viewpoints we have here.

  14. I read mine on the web as well. It’s usually the first thing I read once I sit at my desk in the morning (even before e-mail). I much more prefer coming to the web on my own than having, yet, another e-mail to read. One thing that I find interesting is that since I use Chrome to navigate to the site, my smartphone has realized I like the site and always has the site as a Google Card (via Google now) right on my home screen beside the temperature outside and the traffic reports to the office. Pretty cool feature for an aviation and tech geek like me!

          1. If you have an iPhone, you’ll need to download the Google search app and then sign in to “Google Now”. If you have an Android phone, it’s already available by touching the “home” button and swiping up. On Android phones, you can also create a widget with Google Now. That will place it right on your home screen.
            The “card” will start showing up after a week or so of navigating to this blog (at least it did for me).

            1. Yup, I have seen CF on Google Now for a while now as well. Alas, almost always after I have already read the post of the day, usually with my first cup o’ coffee.

  15. I don’t like the new way at all. I hate the emails now with long lists of comments left by other people who’s comments I’ve already read. I liked just getting the email when a new comment was left with just that persons comment, easier on my eyes and brain :-)

    I do admit that now I’m not readiing a lot of the email comments due the new email format as the first screen of the email will have the ‘Cranky Flier’ logo/photo and I have to always move down to read the comment.

    I never respond to a comment via email, but will come back to the web and find that persons comment and click reply or just add a new comment of my own.

    1. Thanks, David.

      We are going to be reworking the comment notification templates to be simpler and more to the point. We are going to focus on an above-the-fold presentation of the new comment (which might mean removing the header image) and then provide the context in which the comment appeared further down the email. That way you can see exactly what’s new without bothering with your mouse.

      1. Thanks Jason. I agree with David. Too much image.

        One of the things with the template is its not consistent where the new comment is located. It would be nice if it was always in the same spot.

        1. Hey Nick. Right, the comment is placed differently if it is a new
          top-level comment vs a reply to an existing comment. We’ll tighten that
          up. Thanks!

  16. I read and comment from the web and only when I’m sitting at my desk. Sometimes I’ll look up the blog from my tablet while waiting in an airport (of course) but most of the time when I’m traveling I don’t have the time for fun on the interwebs. That said, I do often like reading the comments more than the article (no offense). Love the dialogue and the platform to disagree if I wish.

  17. Hi Cranky,
    For me it¹s better posting from the web. I can see other comments and it
    helps in facilitating my thoughts. Replying to an email does not allow me to
    do that.

  18. I’ll usually read the post in my email (whenever it arrives) Then go to the website to read comments, see if there’s anything to add, then comment if I want.

    One issue is the fact that emails have been arriving so late, so many times I’ve already read the blog and commented before the email arrives.

    The other issue is that I can’t see what has already been commented in the email, so a comment from email almost seems like shouting into a vacuum. (And some using that functionality have treated as such) I don’t necessarily want emails each time someone comments (either before or after I do) clogging up my inbox, so while the email is a great delivery method for the post, the website is the best method for reading/providing comments in my opinion.

    One other thing to note: I wish the mobile version of the site displayed comments and replies to comments in a much more friendly manner. The way it’s currently displayed when you have replies to comments is frankly terrible.

  19. I enjoy getting the posts by email because it’s a reminder to read the content during my busy day.

    I see the comments section as a forum or discussion among readers and Cranky. If I have something to post, I want to see what’s already been said and either speak to it or start a new discussion. The email reply doesn’t allow me to do that.

    I certainly see the application for an email reply, but I don’t think it’s as practical in a blog like this where posters often rationally comment to each other instead of just spewing thoughts.

    1. We’ll be providing a command next week which will let you get up to
      speed on the comments right from your email. Thanks!

    2. I agree with your comment, Chicago Chris. Although I prefer to receive Cranky Flier posts via email, I almost always click over to the website to read the post and the comments and, if I wish, to comment myself. I appreciate that CF encourages, and often participates in, interesting, informative and sometimes very lively discussion in response to his posts and between commenters.

  20. So I hated the new comment system when it came online. I’m a “gimme the content only” guy. I was four years behind just about everyone in sending HTML email but I’ve gotten to like the new system.

    My workflow: Read on the web (either directly or via RSS), comment. read the new comments in email (generally, although at times I go to the web for context… but I seem to do that less now.)

    My one concern is properly removing quoted text in the reply. I’ve gone to just removing it from my reply. Before I did that I saw random characters showing up at the bottom of my comments.

    1. Thanks for the 411, Nick. We’re constantly improving what kind of quoted
      text we strip out. I saw yours last month and we added that to our
      library. Let me know if it happens again!

      1. Ah okay.. I’ll try not stripping out the quoted text.

        I’ve also started changing the name in the from address with some procmail so that its the same for all of the comments on CrankyFlier


  21. If I feel motivated to comment I like to see the other comments first so if someone has said what I was going to say no reason to repeat so always look at the blog and comment from there and will not ever directly comment from e-mail

  22. I think that the more ways to post a comment, the better. I never realized
    you could reply straight from your email, I like it. Please keep it!

  23. Two things I’d like:

    1. The ability to subscribe to comments on a specific post via email without commenting.
    2. The ability to post a top level comment via email without getting the blog entry emailed to me..

    1. Hey Nick,

      You can do #1 already. Just reply to any post notification with the word
      ‘subscribe’. I don’t understand what you mean about #2. Tell me more?

      1. @Jason
        Re: 1. I don’t subscribe to the posts in email, so I have nothing to reply to with “Subscribe”
        Re: 2. I’m thinking more of if I’m reading a comment, but have a thought that should be a top level comment in the hierarchy, not a nested comment. (This one is probably a bit too pie in the sky.)

  24. I subscribe to the RSS feed. Unfortunately, I get too many emails as it is. This comment system seems to work fairly well, so thanks.

  25. I use Feedly to aggregate my RSS feeds and read from the web or my phone. I can’t possibly fathom trying to do this through email and I wouldn’t want to. Four email accounts with dozens of emails daily would just send a great blog to oblivion. Thus, I read via the web and comment via the web.

  26. I love the ability to send comments to postings by email.

    That doesn’t mean that I will exclusively comment that way, but it gives me another option, and it makes it easier to respond to a specific comment (if I have subscribed)

    The downside is that sometimes you submit a comment without having read other comments or the latest comments. However, that can happen on the website as well.

    Please keep the comment by email function

  27. Thank you everyone for the feedback here. I think Postmatic appreciates it as well. I’m going to work with them on the part about the name defaulting to the beginning of your email address (not your entire email address, let’s be clear. It’s only the part before the @).

  28. Indeed. Thank you all for your feedback. This was incredibly valuable to us. Your generosity is astounding.

    Here are our big takeaways and things you can expect to see improved on soon:

    1. You are apprehensive to leave a comment by email because you aren’t sure what has already been said.
    We addressed this in Beta 16, which came out last night. Now when you get a post you can also receive a copy of the comments to date by replying with the word ‘subscribe’. The subscription confirmation message contains the full conversation, which you can then reply to to jump in.

    2. There was some concern about email addresses being published with your email comment.
    This doesn’t happen… there is nothing to worry about. If you had originally subscribed to CF using your full name and email address your comment will publish as your full name. If you subscribed using just your email address your comment will publish as the first word in your email address. For example will publish as Jimmy. will publish as Tinkerbell23. We added some language to beta 16 to make this more obvious.

    3. New posts arrive in your inbox too late.
    This has been an ongoing issue with this particular web host. We are remaking our API to work around the limitation but it might not be resolved for a few more months. This was completely unexpected (and unheard of) when CF signed on to use our service. We hadn’t experienced this particular kind of throttling on any of the other few hundred hosts we are installed on.

    4. Some folks wanted an easier way to view the post online.
    That’s already in place but it is a little bit hidden. When you are viewing the post in your email just click on the post title to visit the web version.

    5. The comment notifications require too much scrolling to get to the good stuff.
    I hear you and agree whole heartedly. We’re fixing that now and will have redesigned templates ready later this week or early next.

    6. You get too much email already.
    Sorry! We can’t fix that for you! I can heartily recommend Gmail for managing it all, though. I can’t say enough about Priority Inbox combined with a good knowledge of keyboard shortcuts. Email heaven. Seriously:

    Thanks again. You are wonderful for sharing your thoughts and time with us.


    1. Jason – all these enhancements sound great. No one who reads CF on the web needs to use it, but it always nice to have more options. And some of us who fly a lot may read or respond while disconnected.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Cranky Flier