I’d like to start this trip report with a big, heartfelt thank you to the Delta pricing department. If not for you guys and your hilariously low accidental fare filing, I wouldn’t have been able to fly to Savannah for $49.72 roundtrip. Now to be fair, I actually needed to go to Charleston. That’s where the annual Conde Nast Traveler Top Travel Specialist Summit was being held. But the fare wasn’t filed in Charleston, Savannah was only a 2 hour drive, and I got to hop on a 717. Huzzah!
I had to fly out of LAX if I wanted to get into Savannah at a decent hour, so I picked the 9am departure. This is on the 777 that comes in from Sydney. That’s nice in that you get good movies, but there is no wifi on this airplane. I figured on a Saturday, that wouldn’t be so bad.
I checked in on the app and had my Pre Check’d-boarding pass ready to go. I got to the airport an hour before departure and it was a madhouse. I really can’t wait for Delta to finish the new checkpoint work they’re doing there because the experience sucks now when the lines are long.
At the bottom of the escalator, someone greets you and lets you go up. At the top of the escalator, there’s another person helping people figure out where to go. Every few seconds, people coming to the top of the escalator would yell and shriek at people to get them to move out of the way. Once safely at the top, families were directed one way while everyone else was sent the other. After waiting in line for a few minutes there, we reached the third checker who sent Pre Check in one direction and everyone else in the other. Then I finally reached the fourth person who was the official ID checker. In the end, I made it to the other side about 15 minutes from when I started.
I leisurely walked toward the gate where boarding had just begun. I was in zone 2, so I waited until they called us before getting in line. They were already checking roller bags (on a 777?) and the process was going very slowly. So another gate agent pulled those of us who didn’t need to check bags out of the line so she could board us, saying something like “we have another international arrival coming 10 minutes after you leave, so we need to go on time.” I like that drive.
February 22, 2014
Delta 80 Lv Los Angeles 9a Arr Atlanta 403p
Los Angeles (LAX): Gate 57, Runway 25R, Depart 1m Late
Atlanta (ATL): Gate E28, Runway 9R, Arrive 10m Late
N709DN, Delta 777-232LR, Standard Delta colors, ~99% Full
Seat 47A, Coach
Flight Time 3h18m
Of course, I passed her only to find the jet bridge backed up to the top. Eventually I was on, and I shed a small tear as I passed the flat beds to go into coach.
My seat was on the left side with a nice view behind the wing. People boarded relatively quickly, and it looked like I was going to have an empty middle until a guy came on at the last minute. Apparently he was late because he was busy smoking 10 packs of cigarettes, because that’s exactly what he smelled like.
We pushed just a minute or so late. It was a strangely long taxi at LAX taking nearly 25 minutes. I probably wouldn’t have noticed if Delta had an entertainment system that started while on the ground. But alas, they don’t.
Once in the air, it took over an hour before we ever saw a flight attendant back in our section. In fact, we were approaching Albuquerque when I got some water and a turkey slider. The bread was great; the rest of it was ok. Though I did like the little chocolate goodie.
I sat and watched The Butler and then, with an hour left, turned on Bad Grandpa. (See the former, don’t bother with the latter. The best parts were in the preview.) The flight attendants came back later with another round of drinks and peanuts/pretzels/Biscoff. When we were over Huntsville, we started descending.
We landed and it looked like we’d be very early. But our gate was occupied so it wasn’t to be. We took quite a scenic tour of the Atlanta Airport that ended up having us park about 10 minutes late.
I jumped off and decided to go over to the new International F gates since I hadn’t been there since they opened. Very nice gates, but I was surprised at how small it was. Here’s a nice shot of the main courtyard area.
Then I got back on the train and went to B where I got a killer shoeshine and then boarded my flight.
February 22, 2014
Delta 1475 Lv Atlanta 529p Arr Savannah 633p
Atlanta (ATL): Gate B2, Runway 9L, Depart 2m Late
Savannah (SAV): Gate 13, Runway 10, Arrive 15m Early
N929AT, Delta 717-231, Standard Delta colors, ~99% Full
Seat 18A, Coach
Flight Time 34m
My 717 was born in Long Beach, of course, and began life as a TWA airplane. Then it made it through to American, over to AirTran, and joined Delta last month. The interior looked great, and there was power in each row along with a nifty wifi indicator next to the seatbelt and smoking signs, not that I needed it on such a short flight. The only issue was that someone was in my seat. (How you mistake 18A for 17B on your boarding pass, I have no idea. But I wanted my window seat and I got it.)
I forgot just how low the windows are; it has that CRJ feeling where you hunch over. But it felt much more spacious than a CRJ. We taxied out and shot off into the sky for our short flight. The 717 feels very sporty. It had good climb power, was quiet, and seemed to turn on a dime. Or maybe the pilots were just having fun.
We climbed to 23,000 feet in about 12 minutes. Then we sat there for a mere 6 minutes in a cloudy haze before beginning our descent. There was no service on this flight at all, making me wonder what the cutoff is. I know I’ve had a drink on Vegas-LA before, and that’s only 20 miles further.
We landed basically straight in at Savannah and I found a terminal that looked very similar to what they have in Wilmington. It’s a southern plantation-style place. I got in my rental car and headed north for a good couple of days.
After an all-too-short visit to Charleston (my first) it was time to come back. But I realized I could try to catch an earlier flight and get home before the kids went to bed. Bonus. So the day before I tried to check in online and do same day confirmed. It didn’t work. Oh sure, there was one seat left in the right class of service, but it wouldn’t work. So I had to call reservations and ended up getting them to do it for me over the phone. It cost $50, or more than my entire original ticket. Weird that the website was so useless. Oh wait, it’s Delta.
The next day, I got to the airport an hour before the flight and went through security. The Pre Check line was long, and it took me 10+ minutes to get through in this tiny airport. Apparently the bag of rice (seriously) that the Charleston folks gave us as part of a goodie bag set off bells and whistles so they hand searched my bag. Then they let me through and I went to the gate.
Our airplane, another Long Beach-built bird, an MD-88 this time, arrived on time and we started boarding. It was slow-going.
February 25, 2014
Delta 1752 Lv Savannah 1p Arr Atlanta 207p
Savannah (SAV): Gate 11, Runway 28, Depart 14m Late
Atlanta (ATL): Gate A9, Runway 28, Arrive 31m Late
N938DL, Delta MD-88, Standard Delta colors, ~99% Full
Seat 17A, Coach
Flight Time 39m
I got onboard and a woman was in my seat. She looked at me and I smiled and said she was in my seat. She had a look of bewilderment, as if she had no idea that the “B” seat wasn’t in the window. But she eventually got up and then I took my spot. Then we waited.
A few minutes after scheduled departure time, the captain came on and told us there was an air traffic control delay and we couldn’t take off until 137p. I didn’t see anything on the FAA site and the weather was good, so I have no clue what that was all about. But we sat at the gate for about 15 minutes before pushing back and slowly winding our way to the departure runway.
The winds were kind and the runways both in Savannah and Atlanta were turned around so we operated to the west. We took off and got through some chop on the way up. It was 10 minutes up, 9 minutes at altitude, and 20 minutes down. We landed on the new far south runway at Atlanta but it was a quick taxi under partly cloudy skies.
Of course, our gate was occupied. The captain got on and told us that the airplane at our gate had the tug attached and was ready to go. But then we taxied by it and the jet bridge was still attached and there was no tug that I could see. We waited. And waited. And then we chocked in more than a half an hour late. It was a mad panic on the airplane as people raced to their connections.
Incredibly, my connection was just down the hall on the same A concourse. I went over and they were still boarding zone 1. Excellent. Now, just a note, Delta agents. If you’re going to board by zone, then do NOT call the next zone until the current one is done boarding. I was in zone 2 and went to the back of the line. Halfway up, they called zone 3 and those people simply cut in line in front of me. There was no control at all.
Also, when you ask people to volunteer to check their roller bags because you might have to start forcing bag-checking later, you will get nowhere. Nobody cares if there’s room in the overhead bin for the person behind them. If you want people to volunteer, you need to offer them something.
February 25, 2014
Delta 370 Lv Atlanta 315p Arr Los Angeles 521p
Atlanta (ATL): Gate A21, Runway 26L, Depart 2m Late
Los Angeles (LAX): Gate 68B, Runway 25L, Arrive 1m Late
N125DL, Delta 767-332, Standard Delta colors, ~99% Full
Seat 14G, Coach
Flight Time 4h38m
The end result was a lot of forced bag checking. Go figure. We still were ready to go nearly on time. As we pushed back, I took a look around and noticed just how old the airplane looked on the inside. Oh it was clean and the seats looked good (except for the nasty ethernet/USB port underneath), so maybe we should just call it retro. Those old bins up top with the old school signage onboard was definitely from another era.
We were number 12 in line for departure, but soon enough we were heading west once again. The flight was uneventful. I watched TV and tried to do work (once I could get Gogo to function). I say “tried” because after departure, the person in front of me immediately went into full recline. The tray tables on the 767 don’t slide toward you so I couldn’t get much done at all. I did have a corned beef sandwich on a pretzel bun which was good. After a few hours, it was time to descend.
The later afternoon light and wispy clouds left me with an ethereal feeling. It was beautiful to watch as we glided in to the airport, parking at Terminal 6.
Overall, we were on time and there weren’t any big issues. But there were many small nagging issues including boarding chaos and lack of gates that made it more stressful than it should have been.
The cutoff for service is 250 miles or less. We do service at 251.????
Roberto – Huh, that’s weird because Vegas-LA is less than 250 miles. Been awhile since I flew Delta on that route, so maybe it’s changed there too?
Cranky those are the standards for a beverage service. We are supposed to accommodate drink request for less than 250. It is possible that may have changed I just started with Delta so I am not sure what we did before. Either way we should be walking around the cabin to make sure if anyone wants anything to drink they can be served.
I just looked at the schedules for LAS-LAX. It seems those are all delta connection flights. Its possible due to the smaller aircraft they offer service. I do know that on the mainline side our service standards are that we offer a beverage service on flights at 251 or higher. I will look more closely into this because we are trying to make sure that our service is standard across mainline and connection. I’ll submit some feedback maybe I can get an answer and report back.
There is only beverage service in 1st class on Delta between LAX and LAS
Talk about no drinks on a flight I have flown Maui-Kona on a UA 777 and was not given a drink. I understand that on a 777 but come on they could of given you all drinks by asking before you took off what do you want to drink
How many SkyMiles would you get for a $49.72 ticket next year?
Under their new formula…probably .0037 miles :P
Great report Brett! I agree that the ‘zone’ thing is annoying and rarely works out as intended. They might as well say “all seats, all classes, all rows board now”.
Ron I just checked on Cranky’s fare it would be an oh so nice grand total of 248 miles
And if Cranky was a Silver Mad he would only get 348 miles or about as long as one flight between ABQ and DEN (348 on UA) For more then 5 hours of flying/driving!
Ah, but not so much. Remember, miles will be awarded only the base fare and airline surcharges. My base fare was only $5.70 so I’d get either 25 miles or 30 miles as a general member depending upon if they round up or not!
You would think that ATL with the recent terminal adition, there wouldn’t be an issue with gate access.
the issue is always planning, though. Operationally, there may have been a free gate somewhere else. But all the people and bags waiting to board the outbound leg probably cant move terminals/gates as quickly/easily as just waiting for the gate to become free.
WN manages to serve drinks and peanuts on both DAL-AUS and DAL-OKC on a loaded 737, both of which are actually shorter flights than ATL-SAV, so seems to me there should be no excuse for not doing so on a 717 on that route. But hey, that’s just me.
The lack of an arrival gate issue is seriously irritating. We used to have a major problem with that at DFW. For a while there, there was at least a 50/50 chance that you’d have to sit in the holding pen for a good 15-20 minutes for a gate to open up, especially if your flight landed early. They seem to have cleaned that up quite a bit over the last couple of years, so maybe they could give ATL some pointers.
I don’t know why American airports are so reluctant to follow the lead of European airports by having arriving flights park at overflow remote stands and bringing passengers to the terminal by bus when there are no gates available. Deplaning onto the tarmac and squeezing onto a bus might not be ideal, particularly during inclement weather, but it guarantees that all passengers are into the terminal within 15 minutes or so of parking. It beats the alternative of waiting helplessly in the penalty box for however long it takes for a gate to free up while you sweat out whether you’ll be able to make your connection. I don’t think I’ve ever had been on an arriving aircraft in Europe that had to wait for a gate to open up.
I’m speculating, but I suspect the decentralized nature of American airports may have something to do with it. For example, at DFW, there is no single “main terminal” or baggage claim to dump people in to, and the same airline can depart out of multiple terminals. If you’re on an incoming AA flight that parks at a remote stand, the question then would become, which terminal do you drop everyone off at – A, B, C, or D, all of which carry AA or AA regional flights?
MCT and the way connections are typically booked is also likely a contributing factor. It’s not unusual to see connections of 45 to 75 minutes, even at busy airports like DFW or ATL. Those connections would be impossible if you had to park at a remote stand, bus all passengers to a terminal, have them clear security again, and then possibly take a train or moving walkway to the correct onward terminal (it is dicey enough to have to do this for a 90-120 minute connection at CDG or FRA, for example). Even if your deplaning is delayed by 20 minutes by having to wait for a gate, you’re still likelier to make your onward connection as opposed to deplaning via stairs and bus immediately.
So now rice is considered a threat? I thought that was only to guys on their wedding day…..LOL
“”””” the captain came on and told us there was an air traffic control delay”””””
That’s standard pilot for “Our airline is causing us to depart late so we’ll just say air traffic control is at fault”
Not necessarily, ATC does put ground stops on departing aircraft into Atlanta more often than you think. They also tend to do it on flights from close by airports like Greenville, Charlotte, Charleston, Memphis, etc because they can release those aircraft on short notice if need be.
I just realized for DL mile runs next year you want to fly first class and the most expensive routing ever! So that could mean 4 or 5 new airports at least that’s a plus for a DL flier right!
No change to the way MQM are awarded – so no need to sit upfront or complicate things for a mileage run.
I meant for mile earning
I have no qualms about asking the person in front of me not to recline all the way. I’ll say, hey please, I can’t open my laptop…can we work a deal where you go partway? Usually they are nice, and we find common ground. Only once has someone been an ass about it. Some woman said “It’s my right to recline my seat, and I don’t care what you say”. Literally, she said exactly that.
Of course, for the rest of the flight, I made sure to hit the tray table and the back of her seat every few minutes…but I digress.
Do you think Delta is going to change the name of their “Frequent Flyer” program to “Expensive Buyer?” I am NOT happy with the change coming next year.
Cranky, there are automation tools being used (and refined!) that are intended to impose delay on the ground rather than delay in the air. On the face of it, a good thing, with some good people working on it behind the scenes. All ATL arrivals are subject to it, and while I don’t know for sure, I would guess that is what happened to your flight. The tricky bit is getting to 100% predictability, which as you know, is a bit of a challenge in air transportation! Great trip report, as usual.
The delay you had out of SAV was a TMI (traffic management initiative). Really being an ESP (enroute spacing program) delay. This happens when the FAA assigns a spot on the runway to and aircraft before they depart. For airports that are close to the “major hub airport” these delays can reach 60 min. You will not find these delays on the FAA website because they do not effect all flights into an airport like a Ground Stop or a Ground delay program does. Thanks for the trip report it was a good read.
Chris Elliott doesn’t have very nice things to say about people who take advantage of “mistake” fares. I think he’s used the word “thief” once or twice to describe such folk.
Frankly, he can suck it.
Actually, I think the term he used was “bottom-feeders”, though he has referred to booking mistake fares as stealing more than once.
I quit reading his site after I discovered that he was stalking my comments on this (an “airline apologist”) site, for the purpose of personally attacking me for a critical comment I posted on his. No great loss, it gives me more time each morning to be “cranky”…
Dan – Well Chris Elliot doesn’t have very nice things to say about me either, so this will just give him more ammunition then.
Pardon my ignorance, but who the hell is Chris Elliott and why do we care about his opinion? Obviously my opinion is all that matters :)
Regarding forced bag checking, I don’t fly delta often but the couple times recently they were trying to pre book bags each time. I don’t get why because every time (4 flights total) I politely declined only to find several bins open…and I had boarded last. Not sure if it’s some policy, but they lose legitimacy if they do that preemptively and then we find open bins.
Hovig – Chris Elliot has somehow become this crusader against all things airline with a weekly column at USA Today. He’s long been on a soapbox about how everything airlines do is bad, but he often doesn’t use valid arguments. I last wrote about his stance here:
In general, when you disagree with him, he calls you an “airline apologist” and then won’t engage in a discussion on the issues.
don’t get me started on the overhead bin-roller bag stuff… Zone 1 has problems sometimes with space since every other person getting on thinks they should put everything they can up in the bin except themselves….No one polices this or very rarely does an FA say a thibg about putting 2 bags up ther ur hats/coats/etc etc i use DL most of the time and have to go to atl on every trip so i see alot of this bin nonsense…
Maybe I missed it – but no comment on the 80s Inflight Safety Video?
After seeing it 8x in the past couple weeks, I give it a B-….good, but could have been better — most pax seem not to “get it” until ALF shows up.
john – There were a few chuckles on the way out. But the guy next to me on the return was stone-faced until he saw Alf pop up.
I don’t think I’ve ever flown into ATL that I didn’t have to wait for a gate. It was either occupied or there was no agent to operate the bridge. One time I came in on an aircraft arriving late and then it taxied … and taxied … and taxied … and waited … and waited … and waited until we could finally get off. I found that I had been automatically rebooked (I was in first class) but that flight had already departed. I wound up getting the last flight to MEM on a CRJ in the near-aprochryphal rear seat next to the broken toilet. This was after getting a tongue-lashing by a tired, overworked agent who castigated me for “missing my connection.” I was supposed to get back to Memphis at 2:30 p.m. and it was nearly midnight before we touched down.
I flew DTW-SAN on a DL 738 the other day and in-flight entertainment came on as we were taxiing to the runway. First time I had seen that, though.
Did Savannah have jetways or did you deplane the old fashioned way like you do at LGB and BUR?
Dale – Jet bridges, I’m afraid.