In the Trenches: A Big-Company Structure for a Small Business – Intuit Small Business Blog
Cranky Concierge isn’t a big business, but it might be some day. So I’m thinking about how that should work from a structural perspective.

Remarks of Tony Tyler at the Wings Club, New York City – IATA Speech
IATA CEO and Director General Tony Tyler gave a speech at the Wings Club talking about the state of the industry. It’s worth a read on its own, but I was particularly pleased to be quoted in his speech regarding DOJ’s view of Southwest as a non-competitor.

Low Cost Carriers Don’t Usually Bend Over Backwards for You… Except on Allegiant This Week – Conde Nast Daily Traveler
Allegiant’s maintenance team really messed up on a compliance issue, and that caused them to ground more than half the MD-80 fleet while they fix it. In the meantime, the customer response has been remarkable. Surprisingly, they’re really doing what they can to take care of people. (And hopefully they’re sending the bill to the maintenance team.)