Cranky on the Web (August 30-September 3)

BNET, Continental, Labor Relations, Southwest, United

Remember, I’m on vacation starting now. Be back with you again next week.


Why Continental and United Chose Southwest to Curry Favor with the FedsBNET Headwinds
The big news is Southwest grabbing slots in Newark as part of the Continental/United effort to get federal approval. Why did Continental/United choose them?

How Not to Negotiate: Continental and United Pilots Boldly Ask for the MoonBNET Headwinds
Continental and United pilots have come together to ask for something that they know they won’t get. Can’t say that’s the strategy I would have chosen.

Southwest Flight Attendants Strike Back, Deny Intent to Block Larger AirplanesBNET Headwinds
Southwest flight attendants weren’t happy with my previous post, but I’m not walking away from my stance.

United/Continental Merger: Three Exec Appointments That Stand OutBNET Headwinds
The next level of United/Continental exec appointments has been announced and there were three that stood out for me.

Southwest Pilots Chime in With Caution on New Aircraft PurchaseBNET Headwinds
The news keeps unfolding with the Southwest 737-800 order. Now the pilots appear to be sending up signals of caution.

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2 comments on “Cranky on the Web (August 30-September 3)

  1. I don’t understand why it is so difficult for airlines to provide good customer service. Why haven’t we gotten to the oint where poor customer service and customer response have not hurt airlines’s viability. Once again I’m stranded this time at the airport in san juan for a flight with spirit. I complaint, as my flight was to depart at 2:30am and ihas been delayed till at least 4, that I should not pay for my carry on. I was denied my request by a very rude “No Papa, we can control delays due to weather. I do whole-heartedly believe weather doesn’t strike airlines without warning and if they really cared about customer service (getting one from point A to point B) another plane should have been dispatched prior to encountering “bad weather”. Is my thought process wront am I requesting too much from airlines or have we lost interest in quality travel for the sake of reaching a destination? In any case I’m stuck in a caribean airport with no airconditioning and will probably miss a day of work with no one to make the situation better nor compensate me for my time nor lost wages.

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