The Cranky Flier Interview: United CEO Oscar Munoz – Part 2

If you enjoyed the first part of my interviewThe Cranky Flier Interview with United CEO Oscar Munoz, you’ll be happy to know that the back half of our chat is now live.

In this 18m30s recording, we talk a lot about how Oscar built his management team, starting with former Allegiant President and now United CFO Andrew Levy. We also touched on Basic Economy and the operation at the end, but all too soon, Oscar’s time was up and our interview was over.

Download this episode (right click and save) or you can listen right here:

Thanks to Oscar and the United corp comm team for putting this all together.

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15 Comments on "The Cranky Flier Interview: United CEO Oscar Munoz – Part 2"

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SAN Greg
United HAS the chance to be great – has for decades. If anyone can make it happen Oscar can. It must have been hard for him to sit there on the Board of Directors watching all of the “changes you’re gonna like” fiasco of Jeff Smisek and seeing the whole operation go hell in a hand basket. Mr. Munoz understands that the best way to make UA successful is to value and empower the people that make the whole operation run. People make the brand. Of course he needs to keep his finger on the pulse of the fiscal realities… Read more »

Thank you for interview. Really enjoy the podcast format.


Glad you had so much time to meet with Oscar.  I fly United and when I ask about Oscar – evryone is very hopeful and feel he’s much better than his Jeff


Hope he does better than the last guy. United and Continental merging was like Yugo and Mercedes Benz merging. I only fly United when I absolutely have NO other option. Horrible airline and have NEVER had even a remotely good experience flying with them.

Josh G

@ Frank:

I think you should give them another try. Things really seem to be turning around, but still have a ways to go. Hopefully the new leadership brings some stability and they have an opportunity to execute their vision for the company.


United was lousy after the merge with Continental.  Jeff smisek wasn’t a good choice claiming the merger was much better than it was.  United us much better now especially the hope Oscar has given his employees.

Sent from Yahoo Mail on Android

Hi – Is there a transcript available? Thanks!


Pleeeeease bring them back! Longtime reader here and I’m checking CF less and less because of this.


Another great “fireside leadership chat”. The candidness, informality, and lack of vetted-by-50-legal-and-PR-hacks vibe really comes through.

If I were an employee at United I could really get behind leaders that speak and act like Oscar.

Tim Dunn
While I am not a fan of the podcast format, an interview with a CEO of a global airline is worth my time. Congrats for gaining access to Mr. Muñoz. He is the best thing that has happened to UAL in a very long time and also understands powerful principles of leadership including having execs work as a team w/ each other and the UA team and in building on United’s core strengths – which run deep. I still am baffled at how much UAL is building an exec team that is based on people who have experience with low… Read more »

Excellent podcast supplying great insight and texture to Oscar Munoz thinking. United is definitely on the upswing across all metrics. I suspect it will take the next year or two to full execute on his current, creditable vision.
Thanks again.