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Cranky on the Web (April 22 – 26)

In the Trenches: Finding the Right EmployeeIntuit Small Business Blog
Now the search is on for a new employee, but it’s not as easy as I might like it to be.

The Alaska Formula: How the Airline Changes and Keeps Customers HappyConde Nast Daily Traveler
Alaska announced it was adding seats to airplanes this week, but the way it’s doing it means there are real benefits to the traveler.

US Airways ups change fee to $200USA today
I was asked about whether US Airways matching United’s change fee increase meant others would follow.

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