Cranky on the Web (October 1- 5)

How All the American Airlines Trouble Affects Flyers and What You Can DoConde Nast Daily Traveler
If you’re a traveler, you don’t care who is at fault when it comes to American’s operational problems. You want to know if it’s really that bad, and if so, what you can do about it. That’s the focus of this column.

In the Trenches: Making the Case for a Full-Time EmployeeIntuit Small Business Blog
We keep growing at Cranky Concierge, and I’m finally on the verge of being able to justify a full time employee. The idea is pretty exciting.

How do you get upgraded at the gate on a flight?The Globe and Mail
I was asked how to get upgraded when you fly. It’s not so easy these days.

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