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Cranky on the Web (October 17 – 21)

In the Trenches: Repeat ClientsIntuit Small Business Blog
There’s nothing better than having repeat clients, so I’m always trying to figure out the best way to increase that business.

United, American airlines challenge proposed new fees (poll)Cleveland Plain Dealer
I’ll be writing more about proposed aviation taxes next week, but here’s a preview of my thoughts (with a very non-elegant quote).

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