I don’t know how many of you brave souls actually booked a ticket on JetAmerica, but if you were planning on flying before August 14, it looks like you’re out of luck. I received an email from someone yesterday who was looking to book a flight at the end of the month on JetAmerica.com, but the flights weren’t for sale. After further review, it appears that all flights between the original launch of July 13 and August 14 are out of the system.
Could this actually be a glitch? I tried to call the reservations line, but I gave up after about 10 minutes or so. I have this picture in my mind of a phone ringing repeatedly at someone’s house, but they had fallen asleep so it just kept ringing. Anyway, Jaunted picked up the story last night, and they did get through. They were told by reservations that it was a server error. Yeah, right.
Anyone know what kind of server error just magically deletes a month of flights but otherwise functions perfectly? That’s what I thought. If the reservations system is to be believed (which I tend to think is more trustworthy than what we’ll get over the phone), August 14 will see the first flights from Newark to Toledo and Lansing as well as from Minneapolis to Toledo. (I wouldn’t bet on that Minneapolis date.) On the 15th, they’ll have their first flights from Melbourne to Lansing and Toledo. On the 16th, we’ll see their first flights from Newark to Melbourne and South Bend. I now have to wonder if anyone will be onboard.
Let’s all recall that this was originally Air Azul. That airline announced plans and then quickly imploded on itself. After John Weikle got involved, the airline became JetAmerica and the routes changed. People were probably already wary about booking after that happened, but they may have figured that with the brains behind Skybus working on this, it would at least get off the ground.
Now with service delayed again, would you even consider booking beyond that date? I know that I wouldn’t. I wouldn’t think about spending a penny until I see an airplane in the air on an actual flight with passengers. Something tells me that the chances of that actually happening has just dropped dramatically.
If you were booked on JetAmerica before August 14, I would call their reservations line right now and demand a refund. Of course, if they keep insisting that it’s a server error, well, you may have to wait. The good news about public charters is that the money is held in an account until you actually fly, so you should be able to get your money back.
Update 7/2 @ 138p – “Server error” my ass. JetAmerica has now sent emails out to booked customers explaining that they can’t get slots in time (they sound very whiny) so everyone booked before Aug 14 will get a refund. I will post the full letter in the comments section soon.