Virgin America Delays Main Cabin Select

Hey, remember Virgin America’s Main Cabin Select? This was the plan to offer First Class amenities in the coach bulkhead and exit row seats for a little extra cash. Well, it appears that it’s been delayed due to technical difficulties.

The original plan was to have the seats go on sale on September 15. That didn’t happen. So, I Virgin America Main Cabin Select Delayedemailed Virgin America spokesperson Abby Lunardini (who, by the way, is very responsive and helpful), and she helped me get to the bottom of this. Apparently the program has been delayed because the airline is “in the middle of rolling out several new offerings on our booking site for guests, including the ability for Elevate members to redeem their points on-line.”

So, the good news is that EleVAte redemption is still coming in October. The bad news is that Main Cabin Select won’t be on sale until the week of October 6. I’m surprised that the airline would have announced such a firm date a couple months in advance if they didn’t have a very high confidence level that it would be ready. Then again, we know Virgin America has had IT issues before, so this could just be an extension of that. Either way, if you were foaming at the mouth waiting to book Main Cabin Select, you’ll have to wait a little longer, but EleVAte members can rejoice that they’ll be able to use their points soon.

[Original photo by howitz via Flickr]

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12 Comments on "Virgin America Delays Main Cabin Select"

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Zach
Guest

Hey Cranky,

Is Virgin America planning on serving Chicago any time soon? Just wondering…

dan
Member

Is it just me or is everything other than this post italicized?

SeaFlyer
Guest

The one thing they are not delaying is the steady cash burn.

Zach
Guest

Ah–one thing at a time for them, I guess. With family in Vegas, I’m always on either Southwest or UA to LAS and wouldn’t mind a more comfortable alternative (JetBlue is too expensive to LAS from ORD and isn’t terribly convenient, since you have to go through Long Beach). I wonder if VX will entertain Midway as an option in favor of ORD.

Zack Rules
Guest
VX has been pretty quiet lately. Are they ever going to codeshare with Virgin Atlantic? I wonder about how much cash they have left. They launched with 177.3 million and added 100 million last April. But I don’t see anyone giving them any more money right now. And if they couldn’t get their loads up at least into the 70% range during the summer, I think they’ll be done. They do have a top notch PR/marketing department, new planes, fantastic service and some pretty innovative ideas (RED, Main Cabin Select, eleVAte etc) but I think a depressed economy will finally… Read more »
C Alex
Guest

Zach,
I agree with you- they have a great product
and a very expensive operation
I love them as a consumer, would hate them as an analyst

CF- how is an airline able to sell tickets for less than the cost of flying the consumer from A to B?

eponymous_coward
Guest
Well, just from eyeballing the ticket prices and assuming that last-minute tix are expensive where things are going well and cheap where it’s not, their transcon service to JFK is doing better than their service to IAD, SFO is working better for them than LAX, LAS is doing pretty good, and SEA has some issues. What I mean by “issues” is that I was able to purchase r/t tickets SEA-LAX for $150 on about 3 days notice, midweek or Saturdays- and I’ve been able to consistently do this through the summer. It’s great on keeping my travel expenses down, but… Read more »
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[…] Virgin America issued a press release yesterday and then sent out a correction as well. The first part of the release was that the airline is rolling out its Main Cabin Select product, which was previously delayed in getting rolled out. If you want to learn more, Cranky has two great posts on it – click either here or here. […]

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