My brother lives in Philly, and Wednesday night he had the unfortunate task of trying to fly out of that place in a soaking rain. Now, you know rain in general doesn’t cause problems, but in that magical Northeast corridor, it means congested airports like Philly basically grind to a halt.
He had to work a full day and then take the last flight out to Phoenix on Southwest (via Chicago/Midway). When he headed to the airport, there were average arrival delays of 3h 43m, and you know that, of course, means that departures weren’t going out on time either. Needless to say, his flight was going to misconnect in Chicago by a couple hours, leaving him stranded overnight.
What could he do?
I thought I’d piece together how I helped him with the thought that it might be helpful for others as well. Remember, in situations like this, the airline employees just want to get you out of there as quickly as possible, because they have thousands of people to help. So, the rules that may have applied to your ticket before are out the window. If you do the legwork and present a viable option, they’re likely to let you do it.
1) Determine Your Goal
When the weather is a mess like that and delays are rampant, you need to figure out your goal. For some people, it might be worth rescheduling your trip and going home. For others, you may need to have a certain time you need to be at your destination. Still others may just prefer to take the easiest option, even if it isn’t the quickest.
For my brother, he needed to be in Phoenix by 8a Thursday morning. With that in mind, I went to work.
2) Look for Earlier Flights
Knowing that his flight to Chicago would be delayed for a long time, it’s a natural move to look for any earlier flights. Those are probably also delayed and can end up getting you to your connection point at about the same time you were supposed to arrive. Sure enough, there was an earlier flight to Chicago, but the chances of getting on it very slim to none. Besides, there were other options out there that looked more appealing so he passed on trying for standby.
3) Look for Nonstops
My brother took the late connection because the last Phoenix nonstop was too early in the day. With delays, however, he had a chance on getting it. As I mentioned, when operations are horribly messed up like this, most airlines will get you there anyway they can; forget about fare rules and restrictions. So, he went to the gate and got on the standby list. With #26, his chances weren’t good, but they looked better than the earlier Chicago flight that was leaving at about the same time. He didn’t make it.
4) Grab the Route Map/Timetable
While he waited for the nonstop, we looked into backup plans. For smaller airports, this may not be necessary because there aren’t very many options. But in bigger airports where there are many destinations, the best thing you can do is figure out what options are out there. Most airlines offer a timetable on their website, so you can just download that and take a look. It’s a good idea to do this before you travel, just in case you need it. If you’re at the airport without it, just scan the departure screens to see where flights are going. Still, you’ll be much better off with an internet connection so log on or call a friend if you can.
I just started looking through all the cities Southwest flew from Philly and tried to manually build connections. Nothing worked that would get him there that night. So then I started going back to the goal. He needed to be in Phoenix by 8a. Now, my brother is used to not getting much sleep (he’s a doctor), so I knew that he would be willing to give up sleep to reach his ultimate goal.
His worst case scenario was that he took the Chicago flight, spent the night, and flew out first thing Thursday morning. That wouldn’t get him in until 915a, still a little too late. So, I looked for better alternatives. The closer I could get him to Phoenix that night, the easier it would be to get him to Phoenix early in the morning.
Sure enough, I found a flight to Austin that would allow him to take an early morning flight to Phoenix arriving at 740a. And besides, who wouldn’t rather spend the night in Austin than Midway?
He was fifth on the standby list, but that flight took none. Damn. But wait, there was one more chance. There was a slightly later flight that actually went through Nashville before arriving in Austin. He tried that one.
Success! Sure, he didn’t arrive Austin until just before 2a, but he did get about 3 hours of sleep before taking the 7a flight on Thursday to Phoenix. In the end, he made it by 8a, and for him that’s all that mattered.
So remember, keep your ultimate goal in mind. You won’t always get lucky like this. That last flight could have just as easily not worked out. He would have had to go to Chicago and fly out later Thursday morning. But knowing your options means that you have a much better chance than a lot of other people.
Posts You Might Like
Cranky on the Web (January 19 - 24)
Cranky Analysis: Southwest Airlines Operations Blew Up Over The Holidays. Problems Continue. The Problems Are ...read more
Southwest Says Mechanical Issues Are Beyond Its Control, But It's Not as Bad as You Might Think
Many of you have already heard that in its contract of carriage, Southwest has now ...read more