Recent Articles
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Topic of the Week: Delta’s New Award Chart is Out
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It looks like all the negative press surrounding Delta’s decision to only release the earning and not burning half of its new SkyMiles program got…
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Frontier’s Expansion in St Louis is All About Lowering Costs
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Frontier has been on a tear lately. In the last month, it has announced 13 new routes; 3 of them from what seems like an…
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American Makes Choice Fares What They Should Have Been When They Launched
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When American and US Airways merged, there were plenty of people assuming that the airline would use a blunt instrument to increase revenues; we’d see…
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Delta Shakes Up SkyMiles but Fails to Give The Details Needed to Evaluate the Change Properly
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Last week, Delta announced a major overhaul of the SkyMiles program that changes points-earning from a mileage-based scheme to a revenue-based one. Even though I’m…
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Cranky on the Web (February 24 – 28)
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In the Trenches: Team vs. Individual Customer Service – Intuit Small Business Blog At Cranky Concierge, we’ve long used our team to help people as…
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Topic of the Week: What Routes Do You Hope the 787 Will Open?
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United is going to use its 787-9 to fly nonstop from LA to Melbourne. This seems like a great use of that airplane. Now, let’s…
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Savannah for $49.72 Roundtrip (Trip Report)
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I’d like to start this trip report with a big, heartfelt thank you to the Delta pricing department. If not for you guys and your…
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Touring Boeing’s 737 Factory in Renton
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After SilkAir’s delivery ceremony for the airline’s first new 737-800 and the dinner at the Museum of Flight that evening, you’d think I’d be all…
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New Pilot Shortage Strategy: Rip Half the Seats Off the Airplane
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Pop quiz. What is wrong with this seat map that recently popped up on Great Lakes Airlines’ website? If you said it looks like there…
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Cranky on the Web (February 17 – 21)
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In the Trenches: Fighting Employee Burnout – Intuit Small Business Blog The weather has been awful and our concierges are working REALLY hard. It’s been…
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Topic of the Week: Your DC-10 Memories
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It’s getting harder and harder to hitch a ride on a Douglas Commercial aircraft. The last passenger operator of the DC-10, Biman Bangladesh, has sent…
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Who the F*&@ is Florida Express Jet?
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Remember the good old days when all kinds of crazy people with money to burn started up airlines for just for the fun of it?…
