Recent Articles
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3 Links I Love: United’s Network Brain Trust, BA’s New Suite, Southwest Makes a Deal
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This week’s featured link: Meet the route planners mapping United’s future – Crain’s Chicago BusinessHere’s a nice look at the dynamic duo behind United’s recent network strategy.…
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Caution: Pricing Glitch Makes Some Travelers Pay More for Alaska’s Saver Fares in Sabre
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Part of the fun that comes with having the Cranky Concierge air travel assistance business is that I get to poke around in the Sabre…
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How JetBlue Putting Someone on a Flight 90 Minutes Later Cost the Airline $2500
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I was approached by someone recently about a fascinating interaction with JetBlue, and I thought this was worth sharing here. I suppose the moral of…
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Whether the MAX Should Have Been Grounded or Not, Boeing Finds Itself in Hot Water
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In my post last Thursday, I laid out why I thought the 737 MAX shouldn’t have been grounded with the information we knew at the…
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Cranky on the Web: Hidden City Ticketing Can Get You in Trouble
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If you’re going to miss your flight, call the airline. Immediately. And be nice – Los Angeles TimesI got further into the discussion about hidden city ticketing…
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3 Links I Love: Azul To Buy Parts of Avianca, More BA Airplane Porn, Buzz is Back
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Azul Signs Non-Binding Agreement to Acquire Selected Assets of Avianca Brasil – AzulThings keep moving in Brazil, and Azul keeps growing. I believe Avianca Brasil…
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In Defense of Not Grounding the 737 MAX… Even Though It’s Now Grounded
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When the 737 MAX operating Ethiopian Airlines flight 302 crashed on takeoff from Addis Ababa last Sunday, the pressure immediately began to mount. Since this…
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Flying as a Gold Elite on American Isn’t Anything Special (Trip Report)
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As you know, last month was the annual American Leadership Conference, and once again I was invited as a member of the media. This would…
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Up All Night with American – Part 2: Simulators, Hangars, and Ops Towers
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Welcome to the second half of my long night with American. In my post about the first half of the night, I wrote about our…
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3 Links I Love: Sun Country Cuts Costs, Paine Field Flies Commercial, Hawai’i Reacts to Southwest
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Sun Country CEO gets very real on the airline’s quest for financial sustainability – MinnPostHere’s a good interview with Sun Country CEO Jude Bricker. Note…
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The Cranky Flier Interview: Janet Lamkin, United Airlines, President of California
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It’s a lofty title to be sure. Janet joined United in November 2017 to fill the first regional president position here on the West Coast.…
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Reading the Tea Leaves: Southwest Starts Selling Tickets to Hawai’i
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It has been anticipated for years, and as of yesterday, Southwest has finally started selling tickets for its first Hawai’i flights. Even though this is…
