Recent Articles
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Cranky on the Web (May 14 – 18)
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In the Trenches: Benefits – Intuit Small Business Blog The menu of benefits to be provided to employees is surprisingly large. They aren’t all paid,…
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Topic of the Week: Berlin Airport’s Big Delay
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With less than a month to go before Berlin’s new airport opening, it was revealed that it wasn’t ready to go. The delay is now…
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Delta Screws Up, Accidentally Shows Different Prices to Some Customers on Its Website
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Everyone makes mistakes, but some mistakes are worse than others. Delta had one fall into the “pretty bad” category recently when it decided to try…
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A Working Trip to Vegas (Trip Report)
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Last week, Allegiant paid for me to come out to Vegas and speak to the attendees at its annual conference for the airports it serves.…
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The DOT Gets it Right With Washington/National Slot Awards
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There’s nothing I like more than ripping apart the Department of Transportation (DOT) for its poor rule-making abilities, but every so often, the department does…
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No Honest Customer Will Pay $100 to Carry a Bag on Spirit
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You’ve probably seen at least one of the dozens of stories reporting on how Spirit is going to charge $100 for a carry on bag.…
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Cranky on the Web (May 7 – 11)
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A Preview of EVA Air’s New Flat-Bed Business Class Seats – Conde Nast Traveler Here’s a look at some pics of EVA’s new flat beds…
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Topic of the Week: Are You Still Unhappy with United?
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By most accounts, United is starting to get a handle on its phone hold times … two months after the system switch. But clearly some…
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American Upgrades Business Class, Downgrades Coach on Widebody Fleet
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Last Friday I received an invitation from American to an event that would show off the “company’s aircraft modernization plans while onboard an American wide-body…
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One-Way Codeshares and Why JetBlue Likes Them
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Yesterday I wrote about the possibilities for JetBlue to bring partners into Terminal 5 at JFK, but there was one other nugget in the earnings…
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Will JetBlue Be Welcoming Its International Partners Under Its Roof at JFK?
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It’s earnings season, and that means it’s time for a slew of long analyst calls to talk about the events of the last quarter. I…
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Cranky on the Web (April 30 – May 4)
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Airlines charging extra for everything is good for consumers, report says (poll) – Cleveland Plain Dealer This article looked at a study showing that fees…
