Tales From the Field
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A Sincere Apology to United Airlines (It’s Your Fault, US Airways)
Remember my post on Wednesday about United’s reservation system not being very friendly? Well there were some people at United who were…
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The Skies May Be Friendly, but United’s Reservation System is Not (Tales From the Field)
[Update 9/27 @ 1049a: After much research, it turns out the problem lies with US Airways not United. I posted an apology…
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When British Airways Customer Service Says Two Different Things (Tales From the Field)
British Airways is kind of a funny airline. I really like flying the airline, and I think the crews do a great…
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On United, Canceled and Delayed Flights, Lost Bags, and Deleted Reservations Create Ill Will (Tales From the Field)
We’ve had a lot of trouble when dealing with United lately at Cranky Concierge. Problems have ranged from severely delayed mileage redeposits…
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United Makes a Canceled Flight More Problematic (Tales From the Field)
I know I said awhile ago that I would start to write up some of the more interesting stories from Cranky Concierge…