Overbooking
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No, US Airways Did Not Kill This Woman
When I first heard about Carol Anne Gotbaum’s sad death at the Phoenix airport last month, I didn’t plan on writing about…
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The True Meaning of Thanksgiving
Ah, Thanksgiving. It’s easily my favorite holiday of the year. I’ve been stuffing myself over the last few days to keep myself…
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How Not to Deal with Overbooking
For once, I feel sorry for an Alitalia employee. According to an Italian newspaper (in Italian only, but throw it into babelfish.altavista.com…