72 Hours With
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A Day with United Management: Fleet Changes, Cleveland, and the Operations Center
At the end of yesterday’s post, I was just beginning my talk with Brian Znotins, VP of Network for United during my…
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A Day with United Management: The New Website, Flying the Friendly Skies, and the Product Promise
Welcome to the second installment of my visit with United’s management in Chicago. I know you’ve been sitting on the edge of…
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A Day with United Management: Elite Status, Mileage Devaluation, and Increasing Change Fees
“So we have to go down, find the express elevator, and then go back up?” I was having a hard time wrapping…
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72 Hours With Korean Air: The Impressive Incheon Airport and the Flight Home (Trip Report)
After a whirlwhind couple of days in Korea, it was finally time to head home. But after having met with everyone from…
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72 Hours With Korean Air: Headquarters, Duty Free, Catering, and a Medical Center (Trip Report)
My first night of sleep in Korea was short after my A380 flight over. But after flying around the country on the…
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72 Hours With Korean Air: Jin Air, Je-Dong Farm, and the Tech Center (Trip Report)
After an excellent flight in, I crashed pretty hard in my room at the Hyatt Regency Incheon. But of course, my body…
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72 Hours With Korean Air: Getting to Korea (Trip Report)
Five flights. Four aircraft types. Two airlines. Two maintenance bases. Two catering kitchens. One hotel. One farm (yes, a farm). One flight…