Flying the New Southwest is Quite Good, But It’s Not Fully Rolled Out (Trip Report)


It had to happen sometime. Eventually, I would fly on the new Southwest and have my assigned seat all ready to go. That time came when I did a trip to Las Vegas for an Embraer event. And you know what? I got the new experience on the way out and it was pretty, pretty good all around. The return, however, could have used an upgrade.

[Dislosure: Embraer paid for my flights and hotel for the event]

It was a strange sensation not having to check in 24 hours in advance. But sure enough, I didn’t bother until later on when getting my boarding pass was a non-event. I had already reserved seat 18A (a freebie when you’re on a standard Choice fare), so I threw it into my Google Wallet and forgot about it.

At the airport, I realized I hadn’t flown from Long Beach in awhile. The rental car counters have now fully moved into the historic terminal, so that’s a big upgrade.

But I just sailed through security, thanking the TSA workers for coming to work as I went. (You know, not a lot of people want to work when they aren’t actually getting paid.)

I was at gate 1 on this flight, so I walked down to the south end of the terminal to wait to board. Southwest has set this up with a sign for pre-boarding right in front of the counter. Then to the side, there are two lines, one for odd-numbered boarding groups and another for even.

They announced that group 1 should line up on the odd side with group 2 on the even side. I didn’t hear another announcement about later groups, but people all figured it out. Once the line emptied, the next group filled in.

There was some confusion from people who showed up too late for their boarding group, however. They got into the pre-board line and then just cut in front of whatever group was boarding. It was somewhat awkward.

Somehow I was in group 3. I don’t know why, because I have no status or credit card, but honestly I didn’t even care. I could squeeze my bag under my seat for the short flight if no bins were available, but it’s not like I was going to wait around.

While the line at the ramp at the front of the aircraft got full, I walked to the back where I walked up the empty stairs and swam forward to get to my seat.

Southwest 4039
March 18, 2026

From Long Beach
➤ Scheduled Departure: 240p
➤ Actual Departure: 235p
➤ From Gate: 1
➤ Wheels Up: 247p
➤ From Runway: 30

To Las Vegas
➤ Wheels Down: 331p
➤ On Runway: 1L
➤ Scheduled Arrival: 350p
➤ Actual Arrival: 337p
➤ At Gate: B19

Aircraft
➤ Type: Boeing 737-8 MAX
➤ Delivered: June 24, 2025
➤ Registered: N8962L, msn 68925
➤ Livery: Hot Dog on a Stick

Flight
➤ Cabin: Coach in Seat 18A
➤ Load: ~95% Full
➤ Flight Time: 44m

I stepped onboard the nearly-new B737-8 MAX and marveled at those big ole’ bins.

There would be no problem of bin space on this flight, even though it was nearly full. This was also my first flight on the airplane with the seats that have USB power built in. I found them comfortable.

Once boarded up, the flight attendants put the airplane into Christmas mode as we pushed back a few minutes early.

We got down to the runway, and then we took off into the sweltering summer-like day. There wasn’t a cloud in the sky as we soared over the port before circling back toward Las Vegas.

Once in the air, mood-lighting switched again to a cool blue, clearly reflecting the fact that the air conditioning was finally catching up and cooling us down.

I didn’t need to charge my phone, but I mean, why not? So I plugged it in, and I ended up with more charge than I had before I started despite constant usage.

I also logged into wifi which was humming along quite nicely. This is not the Southwest I know, but I think I can get used to it. It’ll be even better with Starlink onboard.

The flight attendants ran through with a quick water service, but they didn’t have time for anything else. Las Vegas was landing on the 1s which means we had a straight shot in. That’s always good for shaving a few minutes off the already-short flight, but it’s also a very pretty (and usually bumpy) approach.

After landing, our gate was ready, so we parked nice and early. Every time I fly Southwest out of a B gate, my mind immediately races back to the old America West hub. It is a wonderful and nostalgic feeling.

The flight on Southwest, however? It was anything but nostalgic. It was pretty damn good. Was there anything bad? Well, I mentioned some of the boarding kinks that could be worked out, but other than that, I just wish I had a different seatmate who wasn’t stinking up the entire cabin constantly. Not cool, bro. But hey, Southwest can’t control everything.

Now, on the return, things were different. Instead of a flashy new MAX, we had an ancient B737-700 as our chariot. And that has a much worse feel.

Again I had checked in on my phone, but I decided to go a little early to the airport. With all the noise about TSA wait times being a problem and no way that I could find to get real-time details at LAS, I decided to get to the airport about 1h30m before departure.

That was completely unnecessary. There were no lines at all. I thanked the ID checker for coming to work and said something like “I don’t know how you do it.” His response? “I’m also a male stripper.” Well done, sir.

On the other side, I slowly ambled along the C concourse. It really is amazing what you see in Vegas. You wouldn’t see anything like this in any other airport:

I made it over to C7 and had time to kill despite the long walk. I sat down and worked. After a lengthy deboarding process, the gate agents were ready to board us quickly. Unlike in Long Beach, Vegas has screens that flash your boarding group so it was much more intuitive. Again I had group 3, and after a clearing a long line in a hot jet bridge, I trudged back to my seat in row 19.

Southwest 1211
March 20, 2026

From Las Vegas
➤ Scheduled Departure: 1015a
➤ Actual Departure: 1017a
➤ From Gate: C7
➤ Wheels Up: 1032a
➤ From Runway: 1R

To Long Beach
➤ Wheels Down: 1115a
➤ On Runway: 30
➤ Scheduled Arrival: 1130a
➤ Actual Arrival: 1119a
➤ At Gate: 1

Aircraft
➤ Type: Boeing 737-7H4
➤ Delivered: April 13, 2005
➤ Registered: N210WN, msn 34162
➤ Livery: Hot Dog on a Stick

Flight
➤ Cabin: Coach in Seat 19F
➤ Load: ~85% Full
➤ Flight Time: 43m

This airplane looked like… well, it looked more like what you’d expect from the old Southwest. There were extra legroom seats, but they were all the same color. They didn’t stand out the way they do on the new aircraft.

I sat down in my window, and waited as the airplane filled up. We pushed back only a couple minutes late, but after a short taxi we were airborne quickly. Like the MAX, this airplane also had mood lighting.

Or not. But hey, this lighting did scream a yellowed “meh,” which absolutely matched my mood after two days in Vegas. That fast internet I had on the way out was non-functioning on this aircraft. (Thanks, Anuvu.) Technically I could connect, and I did have one text come in. I also was able to load a speed test page on Google, but then it errored. I gave up after a few tries to get anything useful.

Instead, I pulled up live TV to try to watch some March Madness basketball, but even that was buffering. They can’t get rid of this crap legacy system soon enough.

We cruised at a lofty 30,000 feet for our short trip. The flight attendants came through with water and coffee, but that was it. It wasn’t long before we were descending into a warm/smoggy/hazy LA Basin.

After an early landing, I got off into the blazing sun and quickly headed inside. This was certainly a real contrast to the new Southwest. Those -700s need to go before the airline can truly feel like something modern, but when you get a new ride, it is a very nice way to fly.

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Brett Avatar

8 responses to “Flying the New Southwest is Quite Good, But It’s Not Fully Rolled Out (Trip Report)”

  1. Mike (dontflymuch) Avatar
    Mike (dontflymuch)

    As someone who is currently in a mid southwest business trip I generally agree. Boarding was surprisingly smooth for a very full flight. Even though ive never sat that far back on Southwest (always paid for early check in) they airplanes seem well staffed and the flight crew seems well equipped to handle confusion. The only annoying part is Southwest way overestimated the number of rollers they needed to check. I gave mine up because I wasnt on a tight schedule and believe in paying it forward, but they took up through group 5, so it was annoying a bit to see the flight door close and have a lot of empty overheads.

    All in all none of the predictable whining Ive seen about the new system online seems to have actually been a problem irl

  2. Matt D Avatar
    Matt D

    Something deliciously ironic about accepting a trip from EMBRAER to attend an event by them and taking a Boeing to get there……

    1. 1990 Avatar
      1990

      Bah! How deliciously absurd!

  3. NedsKid Avatar
    NedsKid

    I like the “new” Southwest. Assigned seating has made them an option for me again especially when the itinerary involves a connection (which with their growth/realignment of routes to BNA, the growing DEN, etc, is quite likely).

    I’ve had a half dozen assigned seating flights in the last month (including the inaugural into TYS with the Governor of Tennessee in the next row) and generally have gone well though one delay from a seating snafu since the people supposed to be in row 1 somehow planted themselves in row 20 or something and were disabled (and those seats were needed to keep a family together). The flight attendants did a great job with their tablets – which now apparently have a lot of very useful information for them – and resolved it by the time the Ops agent came down onto the airplane since the jetway had backed up and the line hadn’t moved in several minutes. I know it’s a union problem but it’s ridiculous the Customer Service Agent as the 2nd person at the gate can’t come down to the plane – that is why most airlines have 2 people at the gate. But not at WN….. have to have two people in different unions who can’t help each other.

    I had same experience as you at LAS but flying out of the other terminal during the height of the shutdown – next to no line and sailed through then had nothing to do.

    I achieved some sort of Southwest nearly out of body experience flying LAX-PHX where I had 2D, I purposely boarded late because I went to grab a coffee (unsure if they’d serve any on the short flight), and was second to last to board, sat in row 2 where I had 3 seats to myself. I thought back to the time I had A1 once and was the 27th person to board a flight that already had a dozen thrus on board. And the time with a Business Select fare due to buying that morning and like A4, but my inbound connection was late, and I boarded the OAK-BWI flight (which they were holding for connections) to find only a middle seat between two large people available and I got back off the airplane to getting a dressing down by the CS Supervisor (“We waited and you didn’t even take the flight???”).

    When waiting for the door to open at PHX, I told the flight attendants that I loved the assigned seats and it will make me book WN more. One who told me she had been with WN nearly 30 years gave me a hug and thanked me – they’ve been getting a lot of hate but the crews love it.

  4. SEAN Avatar
    SEAN

    “Again I had checked in on my phone, but I decided to go a little early to the airport. With all the noise about TSA wait times being a problem and no way that I could find to get real-time details at LAS, I decided to get to the airport about 1h30m before departure.

    That was completely unnecessary. There were no lines at all. I thanked the ID checker for coming to work and said something like “I don’t know how you do it.” His response? “I’m also a male stripper.” Well done, sir.”

    That’s an “only in Las Vegas” response. LOL

    1. Kilroy Avatar
      Kilroy

      That is a great line. Bonus points if the TSA agent were well into middle age and not very attractive.

      At least the TSA agent can joke about getting groped himself instead of groping pax in the name of security (laugh), though I’m sure that the TSA agents dislike patdowns as much as pax do.

      Back before I had PreCheck, I would always opt out of the scanners and get the patdown instead, and make bad jokes to pass the time during the patdown. One of the TSA agents patting me down said in all seriousness that he and his wife joined the TSA at the same time, and (in their off hours) would practice patting down each other in the correct manner (back of the hands until you meet resistance, etc) so that they could pass the test after their training period. He didn’t mean it in a sexual way, just a common sense matter-of-fact way, and upon reflection it made sense as a smart thing to do. (shrug)

  5. Mookie Avatar
    Mookie

    Brett, why the confusion about people using the Preboard line if they missed their earlier group. Why should they wait in the back of the line? I do it at DL and AA and it’s no big deal. Also, I suggest that you fly SW a few more times. Their attitudes have really hit the skids, from the GA to the FA’s. Not like the old SW, that’s for sure. I refuse to fly them anymore.

  6. Darin Avatar
    Darin

    Were the old seats more comfortable?

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