Scott Kirby Looks Ahead on How to Compete on the Global Stage, Probably with Government Help


United CEO Scott Kirby was recently interviewed by my co-podcaster Brian Sumers on stage at the APEX Expo in Long Beach, and I made my way down the road to attend. You may have heard about some of the barbs that came out of that interview, but to me, that was the least interesting part of the discussion. In the wide-ranging chat, Scott started talking about a trade deficit with international airlines. This caught my attention, and I can’t help but think he is starting to play a very long game.

It’s hard to fault any airline CEO that looks this far ahead into the future, because so few do. Airlines have long been such messes that CEOs have struggled to think several months ahead, let alone years. But since United continues to execute on its plan and turn in strong profits, Scott can now turn his gaze far into the future to figure out what the next war will be.

The Scott Kirby View of the World

We’ve all probably heard Scott’s relatively-new mantra that there are two brand-loyal airlines in the US: Delta and United. These are the companies that can offer a broad spectrum of product offerings and get people to actually choose them. Everyone else will be fighting for the price-sensitive traveler. (I assume he means global carriers, since Alaska should fall into a similar bucket but just not on the same scale.)

There will always be a price-sensitive traveler, and he says there will never be a shortage of low-fare airlines. They may come and go, but someone will fill the void. He does continue to say that travelers hate the current ultra low-cost carrier (ULCC) model and he believes it’s dead. It is, according to Scott, a ponzi scheme on costs (think about sale/leaseback transactions) and a bait-and-switch on revenue. We could talk about this for days, but that’s not the point here. I’m just trying to set the stage.

Scott strongly denied that United has an interest in Florida if Spirit fails. Or perhaps it does have an interest, but he doesn’t see a winning path, so he won’t try. He says “at United, we fight battles where we have the high ground.”

Chicago is a perfect example of what he’s talking about. In Chicago, American has added scores of flights recently as it realized United was going to capture gates after carefully studying and understanding the allocation procedure. Scott, who repeated the mantra “it’s just math” often, says American is currently losing $800 million a year in Chicago. To make his point, he channeled a country star.

I’ve closed three hubs, [Delta President] Glen Hauenstein has closed four…. you gotta know when to fold ’em. Kenny Rogers had it right. If you’re not going to, you just dig the hole deeper and deeper.

But notice that in this, Scott is saying what American should do. He believe United sits there comfortably on the higher ground in Chicago, having positioned itself well.

With the view that United has set itself up well with solidly profitable hubs and an incredible international network, what exactly is Scott’s next move? We got a preview of that during the talk.

The Global Trade Deficit

We all know that United has the broadest international network of the US carriers thanks to its big hubs, but everyone knows that this is a cyclical business. Demand will drop internationally. There will be (more) wars and (more) airspace closures and all other sorts of things to create choppiness. Scott clearly knows this, but he also thinks that United has a lot of room to grow even if that were to happen.

This comes down to a belief that US carriers are not earning their fair share. Scott has, of course, used the term “natural share” to describe United’s underperformance in the domestic market before, but on the international stage, he’s no longer concerned about the other US carriers. With the other US carriers, he thinks he has the high ground.

This new campaign has shades of the fight against the Middle East carriers (ME3) from last decade, where American’s then-CEO Doug Parker and Delta CEO Ed Bastian got together with others to try to fight their big subsidies. We all know how that went. American is now very tight with Qatar Airways, and Delta has been talking a big game with airlines in Saudi Arabia, of all places. That was a losing fight, and they gave up.

What Scott is saying now is different and vague. He says that US airlines have about a quarter of the international seats touching the US, but 60 percent of the passengers on those flights originate in the US. That is what he calls a trade deficit.

That language simply cannot be by mistake. Scott knows very well how concerned the current US administration is about trade deficits. If he can frame this right, maybe he can get some federal assistance in his battle.

He knows that foreign carriers will likely always have an advantage. There are heavy subsidies for some, and some aren’t run like an airline business. Instead they are treated like an arm of the country’s tourism board. But unlike the previous ME3 fight, Scott isn’t looking to stop what they are doing. He is presumably looking for the US government to help create a level playing field.

I don’t know what he has up his sleeve, but you can be sure that he has something he wants or he wouldn’t bother saying any of this. This is a long-term play that can only come from a CEO who is focused on the distant future. And if he does find a way to reduce that so-called trade deficit, then United will find itself with a spot on the global high ground.

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Brett Avatar

6 responses to “Scott Kirby Looks Ahead on How to Compete on the Global Stage, Probably with Government Help”

  1. Mike Avatar
    Mike

    Unsurprising American shade. Ill merely give my take… while I like United, unless youre traveling international (which i realize is a big profit driver) there’s a lot of people whose loyalty is to convinence (aka nonstops) and not much else. So this is where Kirby is wrong, there are a good number of places I fly to that only American flies and united doesnt. If united doesnt want to compete in one off towns, then my loyalty will have to stay with American

    For me, the vast majority of my flights are to the Midwest from the East coast. Despite the fact I fly about a dozen times a year for work I recognize I have zero value in the eyes of a ceo compared to someone who flies to China twice.

  2. Larry G. Avatar
    Larry G.

    What wasn’t in this article was any reference to in-air service and quality. Me (and my company of 39 employees) were pissed at Ed’s move a few years back and also the quality of Delta’s transatlantic product that we moved our international flying to Finnair and Condor.

    Airlines can fly wherever they want but if their service stinks or is inconsistent and their loyalty program continues to get gutted we’re moving to someone else.

    I realize that we are a small company. Out of the 39 employees only 22 fly to Europe. Some once a year others 3-4 times. Always business class. So we are not even a blip in the revenue radar. But how many companies like ours are doing the same thing. Do you think that Ed or Delta’s “great” marketing department could ever get us back? Not a chance

  3. SEAN Avatar
    SEAN

    What Scott Kirby is talking about is pure ego & if he hasn’t noticed, many Americans are struggling to put food on the table. The reality is foreigners don’t want to come to the US, do to our hostile administration & as a result many international carriers have scaled back operations or canceled routes outright. All Scott needs to do is look at his partner Air Canada for proof.

  4. Brian w Avatar
    Brian w

    I fly JFK-SNA a lot. No reason to consider UAL when they dont serve JFK. Flying is a comodity business within the US between the 3 legacy carriers as much as Scott wants to differentiate his product.

  5. Mark Avatar
    Mark

    The 3 previous comments thus far are spot on. Scott’s a smart, driven executive and he’s done a lot for United since his move from AA. As to his incessant AA bashing, that’s pure ego and sour grapes for not having been selected for the top job to replace Parker. That was AA’s mistake and they have paid for it dearly in management missteps since his departure, but counting them out and arrogantly proclaiming UA and DL as the only “chosen” US network carriers is self serving BS. Kirby bears some responsibility for some of AA’s poor decisions as well during his tenure there.
    AA will recover from those missteps in marketing and fleet planning. Their domestic network is stronger than UA’s and whether Scott wants to admit it or not, their international product offering is comparable despite all his rhetoric that AA is no longer a premium carrier. Are significant improvements needed? Absolutely, but having recently flown UA roundtrip in business class to South Africa, my experience is they are no better than AA on long haul international based on the quality of service the flight attendant’s provide and meal service. No US carrier, DL included, comes close to the quality of product and service provided by Qatar, Emirates, and Etihad, and they still have a significant gap to close with BA, LH, Swiss, QF, CX, and other international carriers.
    Kirby can talk about “natural share” all he wants to, but he’s not entitled to it without providing comparable service quality and UA has a long way to go to achieve that. UA has improved significantly – I’ll give them credit for that, but there are and will be 3 major US network carriers to compete with foreign carriers. Wishing AA away isn’t going to make it so.

  6. Emil Denemark Avatar
    Emil Denemark

    Kirby, Ed and others are not being realistic.

    No US airline cracked the top 20 in the 2025 Skytrax World Airline Awards

    Where DL, AA and UA Fall Short
    Service quality and passenger experience

    Qatar Airways offers unforgettable flying experiences with first-class meals by world-renowned chefs, Christian Dior amenities, and superior entertainment systems even in economy class.

    Excessive Fee Structure: US airlines have become notorious for nickel-and-diming passengers.

    US airlines present themselves as cost-efficient yet over-charge for services, with additional baggage fees that surprise passengers at the

    Staff Attitude and Training: Basic and recurrent training in Asian airlines covers every aspect of fine customer service comprehensively, and airlines understand that employees are part of the product

    US airline staff often appear less motivated

    Premium Experience Gap While US airlines offer lie-flat seats internationally, Middle Eastern carriers offer better quality of service and broader arrays of one-stop destinations than European and US counterparts

    Emirates and Qatar Airways set benchmarks in luxury

    Customer Complaints: US domestic encounter 3x as many complaints as their International counterparts.

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