Southwest COO Andrew Watterson went to Washington to get grilled by senators over the airline’s holiday failures. I’d definitely put that at the top of my list of “things I hope to never have to do in my life… ever.” But the head of Southwest’s pilots also testified and that created an opportunity for me and Dave to talk about it more.
I think we broadly know what happened, but can we ever trust Southwest again? What will it take to make people feel comfortable? Should the government step in? We tackle all these meaty topics and more on this week’s episode.
Email Dave here to tell him whether he should forgive Southwest or not