The real story behind the collapse in Southwest’s on-time performance – Los Angeles Times
Apparently someone at the LA Times saw my piece on Southwest’s on time performance problem and wrote an entire article based on what I wrote. Strangely, the newspaper never reached out to me for comment.
In the Trenches: Collecting Our Revenue on Time – Small Business Center
The Intuit Small Business Blog has now officially become just “Small Business Center,” so that’s where you’ll see my In the Trenches posts each week. This time, I look at the issue of late payments and think about how to combat the problem.