Cranky on the Web (July 14 – 18)

Understanding the Value of Social Media at Airports for Customer EngagementTransportation Research Board
I was one of the panelists who oversaw the creation of this report. It was a long process that ultimately saw us choose a firm to do the research, and then we refined it with them.

In the Trenches: Communicating How We Work More ClearlyIntuit Small Business Blog
After finishing our annual get together, we realized we can do a lot better with communication.

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CFJayB Recent comment authors
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Interesting report. TRB does good work. Any report coming from a project with a Brett Snyder serving as a panelist is worth checking out.

“Social media,” of course, can easily lose me. I am of the age where I can more easily relate to another recent TRB report–“Impacts of Aging Travelers on Airports.” To each his or her own, i guess!