Marina Spor and her family hold tickets to Scandinavia and Russia this summer on Finnair, and the crisis in Ukraine has caused them to want to change their plans. Finnair says that’s fine, but they’ll have to pay the fee and the fare difference like everyone else. This family got angry and took it to the media, trying to get sympathy. Finnair buckled, but should they have?
Gary Leff at View From the Wing brought this up earlier this week and he seems conflicted. Personally, I don’t think they should have waived anything. What do you think?