American Has Finally Made Mesa Improve Its CRJ-900 Interiors (Trip Report)

Surprise! It’s a Wednesday post. I have a big backlog on post content right now, so I thought I’d put this trip report up today.

After the mess getting to Phoenix, I figured my return couldn’t be worse, right? Then I remembered I was flying Mesa. Fear not… the flight was perfectly pleasant, and it was my first on the redone Mesa CRJ-900 interiors that American required after the merger. More on that later.

But first, I have to say thanks to the Westin Kierland. My wife and I spent the first two nights there (using my SPG points) before she went home and my Cranky Concierge team came in for meetings. I had been to the hotel before, so I knew I liked it, but they did a great job this time. My wife has been on a jigsaw puzzle kick lately, so I mentioned that it was her birthday weekend and she would love to do some puzzling. Sure enough, they had a puzzle waiting in our room with a nice note. They helped us get a dinner reservation at a full restaurant on Saturday, and they sent up a box of cookies the second night with another note. It’s stays like these that remind me why I’m an SPG loyalist. (And yes, the Marriott merger terrifies me….)

But let’s get back to airplanes. After my wife left Sunday, I relapsed with my cold/cough just in time for my team to arrive. We spent the week working on strategy, and by the time we left on Thursday, I was feeling better but not great.

I pulled up my reservation on the American app, and I didn’t have a seat assignment. When I checked in, I was surprised that it auto-assigned me into a Main Cabin Extra seat (nothing else was left on the airplane). I had no idea that they would auto-assign someone into Main Cabin Extra until the gate, but I wasn’t going to complain.

We all had flights leaving between 1:30pm and 2:30pm from Terminal 4, so we got there around 12:30pm. Two of us had Pre Check and were through security in minutes. The other two didn’t and it took them over 30 minutes to get through. Of course, one of the guys in that line had the earliest flight at 1:26pm, and he made the mad dash, just squeezing on before American shut the door.

The rest of us spread out and found our respective gates. I headed to mine to find the airplane (a former Alitalia Cityliner aircraft, no less) waiting for me in the new colors. Well, most of it was in the new colors. It still had an old white US Airways nosecone.

Boarding time came, and the gate agent announced that we were just waiting for the captain to show up, so boarding would be delayed. I did not like the sound of that. But nine minutes before departure, he arrived. I was just out of earshot, but it looked like he was surprised they hadn’t boarded the airplane yet. There was some back and forth, but it didn’t last long. We were boarding shortly after.


March 23, 2017
American Eagle 5914 Lv Phoenix 210p Arr Long Beach 329p (operated by Mesa)
Phoenix (PHX): Gate B5, Runway 25R, Depart 10m Late
Long Beach (LGB): Gate 3, Runway 30, Arrive On Time
N951LR, Bombardier CRJ-900, Ugly Flag Tail, ~95% Full
Seat 7A, Main Cabin Extra (by accident)
Flight Time 59m

Onboard, I found this was one of the newly-refurbished interiors. American said it would make Mesa fix its worn and tired interiors to give it a similar look to what American has on its new mainline and regional fleets. The odd blue/black combo with a red stripe was present here, but these weren’t new seats. I confirmed with American that while the First Class seats were new, in coach they were just recovered.

Once I sat down, I could see that this was a fairly superficial retrofit. My seatbelt was fraying. (Apparently that’s scheduled to be replaced at a later date.) The windows were still scratched up and dirty.

The sidewalls looked clean, but the cover near my feet was coming off and showed a lot of what can only be described as “gunk” hiding.

Even on the seat itself, it seemed to have been done on the cheap. The label-maker apparently ran out of sticky stuff for the new disclosures on the seat. It was already peeling off.

In short, this is a big improvement over the previous state of these airplanes, but I’ll be curious to see what these look like in a couple years.

We taxied out, and naturally I went into a coughing fit. If only I had been smart enough to buy water in the terminal. I felt awful for the guy next to me (though I was turning the other way and covering my mouth). He pretended to be asleep, but there’s no way he could have slept through that. Once we got to the runway it was gone, and I was fine for the rest of the flight.

It had rained overnight in Phoenix, but by the time we left, there were just scattered clouds that caused a few bumps as we climbed. More importantly, it made for a great view.

We didn’t climb very high at all, topping out at a mere 22,000 feet. It was a mostly smooth day, and we started descending before we had even passed Palm Springs.

That meant I had a spectacular view of the fresh snow on Mt San Jacinto as we passed by.

I couldn’t help but look out the window at all the green below thanks to our incredibly wet winter here in Southern California.

We came over the top of John Wayne and then followed the coast into Long Beach. Needless to say, it was a quick taxi and we got to the gate right on time despite our late start.

I passed the race car (not a typo – it’s promoting the annual upcoming Long Beach Grand Prix) and was at the curb in a couple of minutes. It may have been a quick walk, but it did give me just enough time to ponder why the hell I ever fly out of LAX.

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25 Comments on "American Has Finally Made Mesa Improve Its CRJ-900 Interiors (Trip Report)"

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Izzy
Guest

I wish there was a post every Wednesday! I rely on this during my daily commute :)

Jorg
Guest

Great to see a post on Wednesday. I always open your site after lunch (I’m in Europe) and at the moment it opened, I remembered it’s Wednesday. Nice surprise!

Hope your cough is completely gone by now.

Jeff
Member
Another good trip review and I agree with your comments about aircraft flown by Mesa. I have flown many times over the years and the quality of their product both in terms of operational performance and an onboard experience. I actually book away if I can to ensure I arrive to my destination on time and with a good experience. Far too many times I have a delayed flight. It is apparent they are not investing in the cabin interiors and I therefore question their commitments to the customers as well. I also read that are near a strike with… Read more »
cebonilla
Member

You do realize that the cost of interior renovation is a pass through cost. American could have told Mesa at any time to re-do the interiors, at which point they would be obligated to reimburse the (agreed upon) cost. Absent that directive, Mesa has no opportunity to recover its outlay on upgraded interiors.

David SF eastbay
Member

I like your ugly flag tail comment….LOL

And this is why I always check here everyday, you never know when there may be a special post.

oldiesfan6479
Guest

Yes, kudos to the Crankster for keeping the “ugly flag tail” comment alive!

And “boo” to the guy who keeps complaining about it, although I haven’t seen him in this thread…yet. ;)

Damn, that’s an ugly tail. I can’t believe Doogie likes it!

seahurst2
Member

You seriously wonder why you were auto assigned a (pretty) good seat? Your name has to be flagged in every major airlines computers.

DesertGhost
Guest

I read that American just gave up two of its slots at Long Beach and had lost market share. Maybe that’s why it took some action.

Don Kemp
Guest

Join the discussion Here’s my theory I’m sticking to until someone tells me otherwise. I think AA was content to let Jet Blue carry the water on the customs facility issue. When that was beaten back by lies and deceit by local NIMBYS, AA said the heck with it. They might have had an interest in some int’l travel and LGB but they see no more reason to hang around much anymore.

TC
Guest
I know Mesa owns the plane, but American is on the side of it (at least this one). AA needs to hold Mesa to the same standards it expects their planes to appear as. :Facepalm: I forgot, even their own planes seem to lack consistency, so what is new? AA needs to force their regional partners to raise their standards, or they should just allow the regional partner to have their name only on the side of the plane. Customer’s expectations may then be more aligned to what they see, which is less than if they were on the “legacy”… Read more »
Miss Informed
Guest

Mesa has been so bad for so long, I’m amazed AA hasn’t dumped them by now. My last trip with them was the latter part of June on a CRJ-900 with no air conditioning ABQ-PHX. At least they apologized. That didn’t make the trip any easier, though. “It’s a dry heat.”

Don Kemp
Guest

They’re going to spruce up the interiors? When? I flew round trip LGB to PHX earlier this month. I noted N934FJ on the return flight. Didn’t get the number going. The inside of both planes was, charitably put, tired. The seats had the red stripe, but the seat belts were frayed as well, the windows were opaque and the front lavatory was out of order. Not related to the interior, but when we landed at LGB, we came thisclose to fish tailing that thing because they must have been standing on the brakes after landing too fast.

Miss Informed
Guest
I remember a LONG time ago when Eastern said it was going to “spruce up” its interiors. HAHAHAH….. a couple of misguided streaks of paint and a few pieces of black duct tape here and there that didn’t even begin to remedy the filthy windowshades and hanging ceiling panels.. I have to expect Mesa won’t do much better, and I hope to be proven wrong.. Trouble is, from a number of cities, if you want to get to Phoenix without one or more connections, it’s either Southwest’s flying cattle cars or Mesa’s CrapRJ-900s. Southwest may not be cheaper anymore, but… Read more »
Miss Informed
Guest
Sorry, I should have specified that this was Eastern Version 1.0, not long before it went kaflooey. Ah, those were the good old days… FAs who wore sunglasses all through the flight and lounged around looking down their noses at the passengers… milk-run flights that made numerous stops between Cleveland and Charlotte — for example (excuse me if I don’t get these in the right order) – CLE-PIT-ROA-GSO-RDU-CLT, and then a transfer to Piedmont to GSP. Quite the pain in the posterior anatomy, but it was cheap — around $35-45 one way on student fares. AND… there was food on… Read more »
southbay flier
Guest

I feel the same way with using SJC instead of SFO. Unless I’m flying internationally, I’m using SJC, even if that means adding in a connection. I figured that the time to connect somewhere is about the same amount of time that it would take to get me to SFO. Plus, I don’t need to leave my house until 60 minutes before flight time.

Jim@CVG
Member

During last Presidents Day the wife and I flew nonstop CVG-LAX, took a long hike from Delta’s gate 55 to front of terminal where we waited 25 minutes to board a crowded rental car shuttle bus. It took forever just to get away from the LAX area and on our way to Hollywood Hills. For our return we elected to depart BUR with a SLC connection to CVG. Glad we did. No hassle. On future visit to San Pedro, we’ll skip the nonstop to LAX and fly to LGB via SLC.

Andrew
Guest

How do two employees of Cranky Concierge not have PreCheck?! You’d think that would be automatic for anyone “in the know” working with this industry!

tharanga
Guest

The title had me convinced this was an April Fools’ article, and I was pretty far into the article before I realized it wasn’t.

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