Cranky on the Web (August 25-29)

In the Trenches: Handling ReferralsQuickbooks Small Business Blog
Referrals are very important to our business, so we want to make sure we’re handling them right.

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7 Comments on "Cranky on the Web (August 25-29)"

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Ron
Guest
You’ve yet to hear any complaints because credits have not yet expired, or even come close. When you get the credit it’s easy to think “yes, I’ll use this within 6 months”, and you’re happy. Then 5 months pass, and you haven’t had an occasion to use the credit, and you start getting stressed. Or you just write it off. Some reward programs I write off at the very start — Best Buy and CVS are two examples that come to mind — I know from experience that trying to use my rewards before they expire is just not worth… Read more »
David SF eastbay
Member

That makes good sense to let people give their coupon to someone else so you could get a new client, but still have a chance of serving the old client again later on.

Steve Kalman
Guest
As you know, I’m a long time, loyal client. I didn’t know of the change in referral structure, so if there are more like me then that might by why you don’t have any complaints. I tell lot of people about your service and encourage them to use it. Maybe some do, but I don’t know about it. It is almost certain that they don’t mention my name on first contact unless you ask them how they found you (do you ask? it might be a good idea if you don’t) A few have made contact and earned me credits,… Read more »
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