Understanding the Value of Social Media at Airports for Customer Engagement – Transportation Research Board
I was one of the panelists who oversaw the creation of this report. It was a long process that ultimately saw us choose a firm to do the research, and then we refined it with them.
In the Trenches: Communicating How We Work More Clearly – Intuit Small Business Blog
After finishing our annual get together, we realized we can do a lot better with communication.