Cranky on the Web (July 14 – 18)

Understanding the Value of Social Media at Airports for Customer EngagementTransportation Research Board
I was one of the panelists who oversaw the creation of this report. It was a long process that ultimately saw us choose a firm to do the research, and then we refined it with them.

In the Trenches: Communicating How We Work More ClearlyIntuit Small Business Blog
After finishing our annual get together, we realized we can do a lot better with communication.

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