Cranky on the Web (February 24 – 28)

In the Trenches: Team vs. Individual Customer ServiceIntuit Small Business Blog
At Cranky Concierge, we’ve long used our team to help people as opposed to the individualized service method. I’ve been thinking about that lately.

American Eliminates Bereavement Fares, But Seriously You Shouldn’t CareConde Nast Daily Traveler
American has killed off bereavement fares. I’ve seen some people say that this is terrible, but they had extremely limited utility in the first place anyway.

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2 Comments on "Cranky on the Web (February 24 – 28)"

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I vehemently disagree with your characterization of bereavement fares. Unfortunately, I’ve made use of bereavement fares for myself and my family twice in the last 13 months (for a total 8 round trip tickets) and few more times over the last 10 years. Although we could have flown Spirit for less (not all that much less, by the way), we will not fly Spirit on cross-country flights, if avoidable (these flights were MIA-LAX and NYC-LAX). As the two occasions we had for the use of bereavement fares were in February and January, we highly valued non-stop flights, which made some… Read more »
David SF eastbay
From my airline working days, bereavement fares should never have been around anyway. They weren’t use much, to much info had to be provided by the traveler and checked by the airline. Besides what other business gives a discount for this reason? If people are coming over to the house after the burial can you go to the grocery store and say you’re have a bereavement meal and get a discount on food, no so why should airlines give you a discount. Like you said, there are a lot of online shopping sites to find fares that would be less… Read more »