Cranky on the Web (January 19 – 24)

Cranky Analysis: Southwest Airlines Operations Blew Up Over The Holidays. Problems Continue. The Problems Are Systemwide.PlaneBusiness Banter ($Subscription Required$)
Southwest had a very bad December with fewer than 60 percent of flights arriving on time. But this isn’t a new issue, it’s just getting worse. I dove into the data to see what was going on.

Beyond rocking chairs: Airports race to upgradeCharlotte Observer
Charlotte is thinking about doing some airport upgrades, and I was asked about the impact of doing those kinds of things.

In the Trenches: Using My Business’s Blog CarefullyIntuit Small Business Blog
It’s natural to want to write about Cranky Concierge on the blog, but I’m very careful about how I go about doing it.

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