Cranky on the Web (January 6 – 10)

Higher Fees Actually Do Mean Lower Fares, At Least For One AirlineConde Nast Daily Traveler
There is nothing that showers the power of fees like looking at Spirit’s fares over time. It shows how fees are beneficial to at least some people.

In the Trenches: How to Sell OurselvesIntuit Small Business Blog
Sometimes we discourage people from signing up for our service, and I’m not always sure it’s the right thing to do.

Canceled Flight? Stranded at an Airport? Try These Tips to Get HomeConde Nast Daily Traveler
It was a rare double Conde Nast week. I put together some of the tips we use in helping stranded travelers in the business with the hope that it could help others.

Cancelled Flight for LAX’s Iconic Encounter RestaurantKCRW Which Way, LA?
Encounter, the restaurant in the Theme Building at LAX, has closed, and I was on our local NPR station to talk about what it means and whether something will replace it. My part starts at 15:45.

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5 Comments on "Cranky on the Web (January 6 – 10)"

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Dan
Guest
Brett, I think you were right to turn that business away. The other thing you could have done was to take the business and tell the client that if you can’t help them then you will refund their money. The thing you have to remember is that you likely have more experience at this than your customers do (I think you wrote a piece on customer segmentation already, I’d have to refer back to it.) They come to you because they trust your advice. The minute they think you’re in it to take their money at all costs, even when… Read more »
David SF eastbay
Member
“How to sell ourselves” That’s a tough one to work out. While you can offer someone a rock bottom price to help with something simple, it could wind up taking a lot of time which could take you away from helping someone paying for a higher priced service that doesn’t take up a lot of time. But anyone you turn away even if it’s better for them, could lead them to not turning to your again because “they didn’t help me” before or using word of mouth to tell friends and family “they were no help” which could loose you… Read more »
Sean S.
Guest
The problem with fee’s is you still haven’t seen the absolute rock bottom prices that you see in the uncoupled market of the EU. Part of this might be labor costs, and the shuffle that EU airlines use to skirt their own national labor protections, but I think the truth is there hasn’t been a great push to use low cost, alternative airports. Not anyways until the strategy that is coming out of Frontier. Frontier is clearly banking on flying into airports that either have little or absolutely no service in an attempt to skirt expensive landing fee’s, and it’ll… Read more »